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Business Profile

Beauty Supplies

Her Imports LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Her Imports LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Her Imports LLC has 16 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 bundles, lengths 20", 22" and 24". Upon receiving the bundles, they smelled awful, the color was light brown and the biggest complaint was after washing the hair I noticed 2 of the bundles were the same exact length. I received the bundles on 12/28 in preparation to get my hair done before the New Year. I have ordered from them in the past about 2 yrs ago and was able to have the hair installed directly from the package so when I received this hair that needed to be washed and dyed prior to install took additional time that I did not have. I emailed the support team to along with photos to show 2 of the bundles were the same length. A girl called me that told me they needed the blue straps that was on the hair as if that would help resolve. I had to go in the trash to retrieve them but I did so. Only to receive a reply that made no sense nor did they offer any resolution. I paid $425 to have 3 lengths of bundles. In the photo it is clear that the 20" bundle and the other 2 bundles do not have a 4" difference. The difference was 2" which I measured which means they sent me 2 bundles 22" and put the wrong strap on one of them. I asked that they refund me for 1 24" bundle or send me the 24" bundle as it is not my fault their manufacturer made a mistake. When I received their reply that offered no resolution I let them know that I would be filing a complaint with the BBB. $425 is alot to pay for hair and not receive what I ordered on top of the other issues. Please help to find a resolution that is fitting. They also sent me an email asking for feedback when I clicked the link its as if they blocked me from being able to do so. Thanks.

    Her Imports LLC is NOT a BBB Accredited Business.

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