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Business Profile

Pain Management Clinics

Arthritis & Pain Associates of P.G. County

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Arthritis & Pain Associates of P.G. County's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arthritis & Pain Associates of P.G. County has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Arthritis & Pain Associates of P.G. County

      7300 Hanover Dr Ste 201 Greenbelt, MD 20770-2247

      BBB accredited business seal

    • Arthritis & Pain Associates of P.G. County

      9131 Piscataway Road, Suite 310 Clinton, MD 20735

      BBB accredited business seal

    • Arthritis & Pain Associates of P.G. County

      7350 Van Dusen Rd Ste 380 Laurel, MD 20707-5231

      BBB accredited business seal

    • Arthritis & Pain Associates of P.G. County

      207 Ridgely Ave Annapolis, MD 21401-1379

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is closed in Greenbelt Maryland due to water damage since this time the service has been poor at other locations long wait times on phone service and rude customer service or patient service. each time I call back to speak to someone to resolve an issue the receptionist keep telling me to hold and after holding the phone disconnects line once I call back the same process repeats itself. hold on then disconnects. I was also told by receptionist that I would have to pay $150.00 to get a letter of authorization from the Doctor for my employer for returning back to work after being injured at work. I don't understand why I would have to pay anything like that. as a patient and consumer, I don't think is fair to charge me for a letter to return back to work after seeing the Doctor previously the day before requesting letter

      Customer Answer

      Date: 02/25/2023

      ---------- Forwarded message ---------
      From: *************************** <*********************>
      Date: Fri, Feb 24, 2023 at 9:42 AM
      Subject: Complaint #********
      To: <[email protected]>

      This is s letter of confirmation that the business contacted me and resolved the issue
      the office manager reach out to me and explain where and how they had the breakdown
      in operations and offered her apologies for the inconvenience,

      Sincerely,
      *****************************

    Arthritis & Pain Associates of P.G. County is BBB Accredited.

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