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Business Profile

Online Retailer

Faerie Magazine, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Faerie Magazine, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Faerie Magazine, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed for a full year (4 magazines). My subscription this year started on Aug 1 2023.

      I have not received the latest issue I should have (spring issue) but have received the fall and winter issues.

      I tried reaching out to them via email and via ********, but was ignored.

      I would like them to either send me the spring issue ASAP and ensure my summer issue gets here, or issue a refund for the remaining 2 issues.

      I have cancelled my subscription and will not be reneweing.

      Business Response

      Date: 06/05/2024

      We responded to both of the customer's messages via email as well as on ********, and then finally called her on June 4, 2024 as she did not appear to be receiving our responses. On June 5, 2024, we re-sent her spring issue that she did not receive and that was originally mailed to her in late February 2024.

      Customer Answer

      Date: 06/08/2024



      Complaint: ********



      I am rejecting this response because:

      BBB only gives me 5 calendar days to respond, so unfortunately I can’t accept this as solved as I do not yet have the missing magazine.

      I can confirm that they were able to get a hold of me, and for some reason I didn’t receive the emails they claim to have sent.

      They indicated they would ship the magazine out on Friday (June 7) and that I should expect to receive it within a couple of weeks and the summer issue before that. I have not received the summer issue and am not sure when it was mailed.




      Sincerely,



      ***** *****

      Customer Answer

      Date: 06/15/2024

      Hi - providing an update as requested. I still have not received the Spring issue. I did receive the Summer issue 2 days ago, but am still missing the Spring one.

      Business Response

      Date: 06/24/2024

      We reached out to the customer and re-sent her spring issue on June 7, 2023.

      Customer Answer

      Date: 07/01/2024

      Hi - I don’t understand how this is considered as addressed by the business when I still have not received the issue in question. In other words, I have paid for an item I haven’t received.

      When I last spoke to them they indicated they’re having problems with their shipping service and will send it via **** with tracking. This was last week and I have not been provided with a tracking #.

      I will try again to get a hold of them and hopefully they will provide me with the #.

      My only other recourse if BBB will not assist is to make a complaint with my credit card company. But, they may only be able to refund the entire year’s subscription rather than the cost of an individual issue.

       

      Business Response

      Date: 07/02/2024

      We have now re-shipped the magazine twice. We first re-shipped it on June 5th; it can take several weeks to arrive to Canada via *** shipping. We also re-shipped it on June 26 via ****; the tracking number is *************.

      Customer Answer

      Date: 07/08/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I just received the missing issue today.



      Sincerely,



      ***** *****

    Faerie Magazine, LLC is NOT a BBB Accredited Business.

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