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Business Profile

Retail Shoes

Shoe City

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Shoe City's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shoe City has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Shoe City

      1800 Woodlawn Dr Gwynn Oak, MD 21207-4007

    • Shoe City

      5632 the Alameda Baltimore, MD 21239-2737

    • Shoe City

      7839 Eastpoint Mall Baltimore, MD 21224-2116

    • Shoe City

      2431 Frederick Ave Baltimore, MD 21223-2856

    • Shoe City

      2333 Cleanleigh Dr Parkville, MD 21234-6807

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased 2 fixtures …. Was told I could pick them up on the 5/29 …. I went to p check on 5/26 ….. store empty n gone …
      The store clerk on duty …. Attached a copy of my receipts to the two fixtures…. The store is gone now
      I have MY receipt ….. called all other local stores ..x they are closed also …. I want my 79.50 PLEASE
      THIS IS NOT RIGHT

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SHOE CITY
      315-319 W.LEXINGTON ST.
      2120###-###-####
      DATE OF TRANSACTION: 02/0302023
      TRANSACTION : *********4 CASH: 2
      TIME: 16:50 Emp: **** **** PHONE: ###-###-#### CUST: ********* ****** ******
      LAYAWAY PICKUP
      ITEM: PU (PUMA) STACK EDGY COURD PLUM 7742190 Qty: 1 RegPrice: $95.00 Amount paid: :$57.00 SALE PROMO ($38)
      ?VIP? ; I was with a friend who can testify to this. I walked in & purchased the remaining $ on my LAYAWAY for my shoes. He left so I shopped until he returned. I purchased the following other items: #1) ADIDAS CROPPED TT MOTO (TrackTops true pink) The UPPER LEFT hand corner of PRICE TAG: CHUSRF/N/02, UNDERNEATH it says: HM4888 9522 (handwritten) UPC: 1 95739 76135 0 40 690 UPC UNDERNEATH: ********* M $70.00 *GREEN STICKER*
      #2) ITZZY Black Jeans Size 7 UPC: 7770550 J200-BLK *ITZ BASIC DEMIN BLC B2 SLE 7 $30.00 #3) PUMA 533594 01 CrystalG LLP AOS Fitted tee puma black puma noir usS/caP $50.00 UPC: 1 95099 44404 7 *GREEN STICKER* #4) UPPER LEFT hand corner: CHUSRF/VO2 UNDERNEATH THAT: HK5078 S HW LEGGINGS Tights Originals Originals mineral green UPC: 1 95746 57400 4 36 700 UPC UNDERNEATH THAT: ********* S $45.00 * RED TAG $34.97*
      #5) 3 Pairs sock size 9-11 shoe size 4-10 knee highs 952L (handwritten) "chatties" UPC: 1 94587 07174 1 Qty 2
      It was almost closing time when my friend returned & they were rushing to leave. I got NO RECEIPT! Im having tire problems & returned Monday, 2/6/2023 around 4:30-4:45pm. The BLACK jeans did not fit, the PUMA top was EXTREMELY ugly on & the pink ADIDAS cropped hoodie was EXTREMELY small. I was not allowed to try anything on bc they were about to close on Friday evening, the 3rd. The SAME lady swears she gave me a receipt BUT SHE DID NOT! She said the tags weren't there either but as you see above, I LISTED EVERY DAMN THING WRITTEN ON EACH TAG! I NEVER, EVER have this problem at SHOE CITY IN LAUREL, MD. I WANT PROOF OF A RECEIPT & REFUND FOR #1, #2 & #3. I PAID CASH. Gmail: ************************ Cell **********

      Business Response

      Date: 03/13/2023

      ***** * ****** 

      I investigated this complaint, and found that store management follow, correct procedures. The original female customer who purchased some items. Later sent a Gentleman to get a refund on three of the original items. The items did not have original tags nor A receipt. Our company policy is to get a refund. You must have a receipt and the original tags on the product. That policy is also on our receipts. This policy was pointed out to the gentleman which was posted at the register.

    Shoe City is NOT a BBB Accredited Business.

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