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Business Profile

Air Conditioning Repair

Thermo King Chesapeake

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used trailer in March 2024 and took it to Thermo king Chesapeake on 19th of April for full service. I paid $482 for service that included oil, air filter, fuel filter change. My trailer had an issue in August and had a mechanic inspect it. During inspection I found out that at my last service Air and fuel filters were never replaced. The air filter was so dirty that reefer was not getting much air at all. The fuel filter was also very dirty. The only thing shop changed was the oil filter and oil. They clearly charged me for air and fuel Filter on the invoice. If I didnt open the unit I would not have known my unit was running on old fuel and air filter. According to mechanic the air filter was atleast 12 to 14 months old. When I called the thermoking Chesapeake service they refused to take responsibility or the mistake and blamed that filters could get dirty fast. I showed them the picture explaining this is not a few months old Filter but atleast a year or older filter but they didnt want to hear my complaint and refused to talk to me about the issue. I showed the filter to 2 different reefer mechanics and both agreed that the air filters are more than a year old as they were so dirty that the plastic had melted. I requested the shop to change the air and fuel filter but they refused . I have air filter as proof and will prove to anyone that this is not 4 months old filter. I am extremely disappointed with the service and their manager as both were not willing to listen or solve my issue.

Thermo King Chesapeake is NOT a BBB Accredited Business.

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