Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2023 we place an order with ******* for an internal hard drive for our computer for $85.94 plus tax and shipping. The package arrived on June 14th. My husband received the package directly from the FedEx driver, he brought it into the house and we thought it might be our Window 10 program, that is how thin the package was. We proceeded to open the package and found a packing slip for the hard drive but no hard drive. We were at ******* within a half an hour of receiving the package. Customer service at ******* said the item was from the marketplace so we needed to contact the 800 # which the representative gave us. We called the 800 # and was told that this was a 3rd party vendor and we would need to wait 48 hours before anything could be done. (I didn't know it was a 3rd party vendor when I placed the order.) We came home and my husband tried calling the vendor no response, had to leave messages. He also tried sending emails and we had no response from the vendor. I also contacted the credit card co. and they said to wait and see what ******* could do as the credit card company investigation could take 3-6 months. (I do plan on contact the credit card company on Monday the 26.) On Friday, June 16, I called ******* at the 800 # as the 48 hours were up. The representative I spoke with looked at the notes from my 1st call and said I had to wait another 48hr as the first person I spoke with did not try to contact the vendor. After ******* contacted the vendor, they finally responded. I have been going back and forth with the vendor, sending pictures which he says he doesn't get. He insists the hard drive was in the package, it weighted 2 lbs at pick up by Fed Ex. The envelope says the wight is 1lb. I tried to fille a claim with Fed Ex but they denied it saying it needs to be initiated by the vendor.
  
  I am at a loss as to what else to do to get a refund. I have read other complaints lodged against this vendor. Thank you, **** *********

  Business Response

  Date: 07/12/2023

  The issue is now resolved and full refund is issued in favor of the customer.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/2022 I placed an online order #****** from this company web site (www.notebookparts.com). Company provided FedEx tracking number ************ for their shipment. FedEx web site show that this delivery was done on 8/12/2022. But I never received such shipment. I emailed their sales support email on 8/25/2022, asking either for a refund or (on a later email on 8/26) for a replacement. Company filed a FedEx trace on same tracking number, which (not surprisingly) came as delivered. After several customer shaming emails; company refuses to provide refund/replacement themselves. They simply pushed it to PayPal (my method of payment), expecting them to deal with it.
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/09/08) */
  CompXp filed claims with our carrier they concluded that the package was delivered correctly. ****** case was denied as the package stated delivery.
  
  We have documentation of FedEx tracking ************ and the denial letter from FedEx and closure of the ******.
  
  Sincerely,
  Customer Service
  Notebookparts
  
  
  Consumer Response /* (3000, 8, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's very simple: at one end there is word of single person (Fedex driver); marked it as delivered. At the other end there is word of another single person (myself, being the customer of seller) claiming that; I did not receive it. As any human being; FedEx driver (without any intention) can be at fault (may be he delivered to wrong address etc). If seller really cares about customer satisfaction; it should be on customer's side. Fedex driver doesn't bring revenue to seller; customers do. I still expect a full refund here.