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Business Profile

Dental Surgery

Oral and Facial Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Surgery.

Complaints

This profile includes complaints for Oral and Facial Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 4/14/22
      Disputed Amount: $240.00

      I had dental surgery on 5/25/22. I paid $289.35 at which time my ending balance was 0. The doctor's office apparently did not receive enough from my insurance, because on 11/28/22 - SIX MONTHS post surgery - I received a bill that had an added feel of $240.00. It is extremely inappropriate and highly suspect to have a zero balance and receive a revised bill six months later.

      Business Response

      Date: 03/07/2023

      The remaining balance is for an x ray that was taken on the day of the consult.  Upon noting that the insurance company did not consider it for payment it was RESUBMITTED on behalf of the patient in order to try to get it paid for as a courtesy to the patient.  The insurance company ultimately did not cover it anyway making it the patient's responsibility.  I am hopeful the patient is not saying she didn't have the x ray taken.  Given that she certainly did have it taken and given that we tried to get her insurance company to pay for it which they did not, we are also hopeful she will pay her bill.

      Thanks for the opportunity to explain why this outstanding bill is the patient's responsibility.

      Customer Answer

      Date: 03/09/2023



      Complaint: ********



      I am rejecting this response because:

      It is inconsiderate and unprofessional of a medical practice to send a zero balance statement and follow it up months later with additional charges.  I am sure this method works quite well to bring in additional funds from patients who do not question (or simply cannot remember) services that took place months ago.  It is also inconsiderate for this business to take 3 months to respond to a complaint.  I will be contacting the state Attorney General to investigate this practice and the decision of the business.



      Sincerely,



      **** *******

    Oral and Facial Surgery is NOT a BBB Accredited Business.

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