We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Delivery

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my 8 yr old daughter a mini sweet love platter-$34.99 and a Edible pop dipped pineapple heart-$3.99. $40.27 total. On February 14th to be delivered on February 15th to my daughter's house at *** ******** *** ******* ****** ** ***** and when I got the Email saying it was delivered I called my daughter's mother to make sure it was delivered because I didn't get a text with a picture showing that it was delivered and when I called she said it was never delivered so I called them for two days and no answer. So I finally get a hold of them over the phone on Friday February 17th 2023 and the employee told me she was sorry and she was going to upgrade my order and throw in a foil balloon and have it delivered on Friday the 17th of February. So I called my daughter's mother and tell her to keep a eye out for her gift so I get another email at 2:17pm saying it was delivered and it wasn't delivered once again. This is the second time they supposedly delivered my order to my daughter's house and they even had the front door opened all day yesterday so they would see if anyone pulled in the driveway and nobody showed up to deliver anything so I called them around 3pm and the employee in the background was yelling and screaming calling me a liar.so they said they would call me back after they talked to the driver which they never called me back so I called back this morning on Saturday February 18th at 10am and the employee told me that the driver said he delivered the order but it never showed up and they were assuming that we are lying about not receiving it which we wouldn't do I just want my 8 yr old daughter to get the valentines gift that ordered for her. So I was told that I have to wait for 2 weeks until the manager comes back from New Mexico to talk to him. This is unacceptable and not professional at all. I had to buy my daughter another gift at another store because they never delivered her gift that I paid for. I want a full refund.

Edible Arrangements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.