We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Evergreen General Contractors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29, 2024 I received and agreed to an invoice for total of $3600 to remove my aged metal porch awning and build a new wooden structure roof., I would supply the steel roofing but they charged me for it and agreed to take it off the total but didnt. He finished 9/13/24 I paid balance amount plus an additional $650 to begin another project. I was made aware of the poor workmanship and the steel roofing sheets were not completely fastened down and could be lifted up from the structure. The trim is falling off it was attached with caulking. After several days of steady rain the roof leaked and caused the wooden ceiling to warp and separate from the framework. Im am unable to open my storm door without it hitting. The ceiling and trim work at the top is discolored and brown water stains are trailing down the post. I contacted Evergreen about the situation sending them photos. I gave ******* 10 days to schedule a removal and a refund including the overpayment for work not done which they agreed and scheduled a day, but again did not show instead sent an email claiming his attorney told him not to remove it. I showed all the photos to several licensed and seasoned contractors who informed me it is poorly built and is non repairable and structurally built incorrect and will probably cause damage to my home in the future and will not hold up to a heavy snowfall. This porch is only a month and a half old. The owner of this company refuses to make things right with me. Leaving me with an unsightly structure that continues to fall apart. He kept money that was he was overpaid and has failed to return it after numerous requests. This company has misrepresented themselves by agreeing to build a poorly built structure onto my home that he had no knowledge or experience to do so.

Evergreen General Contractors LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.