Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

General Services

Hagerstown Imaging LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received payment for work performed. They have two outstanding invoices with us. 1 invoice due back on 9/30/2021 and another due back on 1/30/2022. We've called and spoken to the owner/manager numerous times throughout this time and still have not received payment.
    - Invoice **** was due on 9/30/2021 for $385.00
    - Invoice **** was due on 1/30/2022 for $220.00

    Business Response

    Date: 01/12/2023

    Contact Name and Title: ****** ************* ****

    Contact Phone: ###-###-####

    The charges described in this complaint are incorrect. On the other hand, the disputing client company lacks skilled and competent staff and techs to service computer as was asked from them. Not only their staff did not know to fix computer but they also also took one of our thumb drive with data on it and then denied they took it. Their other tech came and walked out and told us she could not help us.

    On top of all that the company billed us for service which they never rendered or know how to render.

    They should compensate us for loss of our precious time and useful data.

    Customer Answer

    Date: 01/13/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    In regards to the comments provided by Dr. ****** *****: ***** ******** ******** (*****) has had a reputation for high-quality work over a 20-year period, as indicated in the nearly 400 5-Star reviews, and ***** maintains detailed records of work completed. Invoice **** is for troubleshooting and resolving issues with a Ubiquity Access Point that was not correctly issuing DHCP. *****'s technician successfully completed the programming of that access point, restoring wireless access to the location. Invoice **** is for troubleshooting an issue with a failing computer that could not support Windows 10, while under the careful observation of Dr. *****. Due to the age and issues with the computer, the ***** technician recommended Dr. ***** replace the computer. Information was backed up from the failing computer onto a flash drive which was provided to Dr. *****. Once the new computer arrived, ***** technicians assisted with installing software, but the backed-up data could not be recovered because Dr. ***** could not locate the flash drive. ***** ******** ******** provided services in good faith and expects to be compensated for work completed without undue libel aimed at the organization or *****'s technicians.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.