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Business Profile

Health Care

CareFirst Community Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-13-24, I got fingerprinted by CareFirst at Potomac Tag and Title in **********, **. I was told their machine was up and running and I completed fingerprinting on site that day. By the following Monday, 4-22-24, my official start date, I had still not been cleared. CareFirst told me there was an issue but they resolved it and and would resend it that day. A week later, 4-29-24, the supervisor claims it is still "in transit". Throughout the entire process, I have received no updates from CareFirst about the status of my fingerprints. It is I who have to constantly reach out and search for answers to the problem. I went to another company in town on 4-29-24 and it was cleared within 5 hrs. **** confirmed through tracking number that the CareFirst/Potomac T&T submission was still "in transit". When asked if I could speak to a manager, I was told they would be in the store that day and would give me a call. There has been no word of communication in reply. Thus far, their machine error has cost me 6 full days of work. $17.50x48=$840.00 lost as a result of this experience. I am asking for a refund and whatever I can do reclaim what I could not accumulate as a result of this matter. My HR consultant, ***** *****, can corroborate my account, as he has been in contact with me throughout the process.

    Business Response

    Date: 05/21/2024

    Greetings

    The account of the client is grossly true but with some exaggeration on his part. He was told that he will be called back in once the machine was back up and running but looks like he was expecting daily calls from the office, which was not our understanding. 

    We are a private fingerprinting service provider for the state of ******** and has been doing fingerprints since 2017 with good customer service/reviews. A small portion of the fee that we charge stays with us and the rest go to the state. Once the machine was back, his prints were good, but he had already done one elsewhere and then requested for the refund. Our staff knowing fully well that only a portion of the fee stays with us refused to honor his request as they have never encountered this before. But in the interest of peace, and given the inconvenience incurred by the client, I authorized that the refund be processed. When he was called with the update, he seems very happy and satisfied, and provided his address, and the check ($65) was mailed. The staff now knows to call me when faced with similar situation(s) in the future.

    Many thanks

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