We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

New Frontier Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29 frontier internet came to install a fiber optic line. When they came they cut my street light line. I tried to talk to them but the response is we need more information. I ask them what they need and got no response.

    Business Response

    Date: 05/22/2025

    Hello, 

     

    This complaint is sent to the wrong Company. This complaint was sent to *****************************. It appears that the email address for Frontier needs to be updated. 

    Business Response

    Date: 05/28/2025

    This complaint was sent to Point Broadband but the complaint is for Frontier. Please delete and resend to the correct company. 

    Business Response

    Date: 06/02/2025

    Thank you for referring the complaint to our office for review. We appreciate you bringing this matter to our attention.  

     The Complaint states:  
    The customer states that ****************** cut her street light line when installing a fiber optic line on April 29, 2025.

    Frontier has reviewed the above statements and offers the following response:  
    An Office of the President representative contacted the consumer regarding the cut line concerns.   
    The consumer advised that a crew was out on May 29, 2025 and repaired the issue.
    The customer presented no further questions or concerns.   

    We trust that this information will assist you in closing this complaint. 


    Regards,

    Office of the President * Executive Support Team   

  • Initial Complaint

    Date:12/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No human being that answers phone only AI. Call disconnected! Trying to reach out to them concerning wrong router sent!

    Customer Answer

    Date: 12/07/2023

    I did not purchase this, it is provided by FRONTIER.  They have resolved the issue and are sending the right 1 out.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    since feb I have had the repair man to my house 4 times. Frontier internet does not service my area even thou thy say they do. I waited 2 weeks the last time for them to come to fix the problem. Not 12 hours latter the internet was not working. Now I am waiting another week for them to come back out to fix the problem When I ask for credit on the account. They tell me to call another number and when it is fixed they will credit me. I should not have to call and call and call, stay on the phone an hour at a time and get nothing resolved. There are no other options in my area for survice.

New Frontier Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.