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Business Profile

Major Appliance Dealers

Spichers Appliances

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Spichers Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spichers Appliances has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My new GE washer bought approximately 6-8 months ago abruptly stopped working with a load of clothes in it. The door will not open. A service call to Spichers was made the same morning. I explained the problem and asked that someone come out the same day. The wash contained all of my work scrubs and I was unable to get the door open to the washer. The service **** replied thats not going to happen. They scheduled an appointment for a week later! When the appointment came, the service technician quickly assessed the control panel went bad and this part would need to be ordered. He replied the part will take 3-5 business days to come in. The office will call to schedule the install before the part comes in so there is no further delay when the part comes in. It has now been 8 business days since any communication from Spichers. My new GE washer has been sitting, broken since October 23rd without any resolve and very little communication from Spichers Appliances. We have purchased 5 new appliances from Spichers in less than a year and this is our first service need.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Mother purchased a Whirlpool refrigerator from Spichers Appliance and Security located at **** * ******** ****** ** ** ********** ** ***** on March 30, 2023. She paid for the refrigerator and a five year warranty totaling $1,684.00. In June of 2023 the ice maker would not work so a repairman came out. It still didn’t work and yet another repairman came out and did something to a water line. It worked for about a week then quit working again. Today is Monday October 9, 2023 and Mom called Spichers yet again and was told to call Whirlpool, passing the buck in the process. It’s up to Spichers to replace this lemon of a refrigerator, and not to keep sending repairmen who obviously don’t care about their customers needs. The dispute with Spichers is they refuse to make the matter right by replacing the refrigerator with a new one that has an ice maker that works.

      Business Response

      Date: 01/05/2024

      From our records, we last went out on service on 9/6 and was working properly. The customer called after to say it wasn't working, but refused to set up another service call for the technician to come look at it and demanded a new one. When under warranty, there are specific requirements from the manufacturer that need to happen before a replacement obtained, the unit had not met those specifications. It couldn't be assessed either since the customer didn't want service. It was then told to the customer that if they didn't want service with Spichers, they could contact Whirlpool instead. The customer is more than welcome to call and set up another service call if she desires the unit to be fixed.  

    Spichers Appliances is NOT a BBB Accredited Business.

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