We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Affordable Rental Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Affordable Rental Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Affordable Rental Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Facilities Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The manager of Affordable Rental Property Management was contacted on more than one occasion, as well as at move in, about the unsafe locks on the front and back doors. The back door locks are in NOONE's possession, aside from the previously evicted tenants. When asked to please change the locks, I was shouted at, asked "oh, I guess you don't want to renew the lease", and told I was going to be hung up on repeatedly, when told I would like the locks changed at the landlord's expense. In short, for asking if I could live in a safe house (without incurring the expense myself) I was threated and spoken to very disrespectfully.

      Business Response

      Date: 04/25/2024

       When the tenant called and complained about the locks on the door, she got very rude with my secretary, so she put myself on the phone with the tenant.  Again she was very rude so I reminded her that rude people wouldn't have their lease renewed and that I would contact the owners about the locks.  Within 48 hours, I spoke with the owners and had approval to have new locks installed on both the front and back doors.  The locks were installed a few days later in a very timely manner.  I can't believe she even reported us.  This is the first time any tenant has ever reported us for anything.  I hope this matter is resolved here.

      Thank you,

      **** ****

      Customer Answer

      Date: 04/26/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21555637, and find that this resolution is satisfactory to me. While we have very different recollections of who was rude to whom, the locks were changed after 12 days. Clearly, I believe staying calm and asking for Mark to follow Maryland's laws regarding the tenant's safety was not well received. The issue was about the safety of where I was living; a problem which I had brought up on the walk-through, three months later and finally when I contacted the BBB. The locks were finally changed after contacting BBB so I do consider this matter settled and appreciated the BBB for helping us work through this issue.



      Sincerely,



      ********** ******

    Affordable Rental Property Management is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.