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Business Profile

Skateboard Equipment

Bustin Board Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skateboard Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bustin Board Company promised on their website to have fixed ALL Lag Issues but my brand New BUSTIN Yoface Hybrid V3 E-Board had tremendous lag & didn't match up to the miles it was supposed to get or the speed they said it would go? I sent it backthis past Tuesday & asked them to please expedite the Return. They ask me today if I would like a New Replacement E-Board even though I said numerous times in emails thatvI would like a Refund please. No Refund has been issued yet so please help me expedite this Refund. Thanks.

    Business Response

    Date: 08/25/2023

    Customer Vrndavana Read (Order # ******** requested a resolution outside of Bustin's clearly stated Warranty and Returns Policy, and so was offered a repair or replacement in accordance with the previously mentioned policy.

     

    Despite that policy, Bustin issued a full refund to the customer on Aug 7, 2023 after further communication, in order to avoid escalation or retaliation against Bustin Boards Co.

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son purchased a Hybrid V3 skateboard from Bustin Board Co. on July 31, 2022 as his main form of transportation to his college campus. He was able to ride it for only 3 weeks before one of the wheels stopped working at no fault of his own. The board was never ridden through water, through puddles, was never left in or ridden in the rain; he didn't treat the board in any destructive manner.

    On or about September 2022, I called Bustin Board Co. to report the board broken and spoke to a person named "Ben", who told me to have my son return the board right away since the board is still well within warranty. He told me as soon as he sees the shipping label come through, he will put a brand new board in the mail to us since this is my son's only form on transportation.

    **My son returned the broken board to Bustin Board Co. in September 2022 and never received a new board in return or a refund - we have not heard from this business since**

    Since September 2022 and up until today - we have sent emails, left voice messages, have sent messages through social media - Bustin Boards Co. has not responded but to say there was water damage to the battery (which is false as the board was never submerged in water). They have not contacted us to fix the board, to return the board, to send a new board, or to refund our money. When trying to call, their phones do not work. When emails are sent, we do not receive a reply.

    Bustin Board Co. is in violation under the Maryland Secretary of State, they have a "forfeited" status and are in "BAD STANDING". They should not be able to continue to sell and promote their product and take customers' money unless they are operational, in good standing and willing to address issues that surface with their product.

    My son would like a FULL REFUND to resolve this matter. Particularly since they are still in possession of the board we purchased (order #XXXXXXX for reference).

    I will be writing a letter to the MD Attorney General as well.

    Business Response

    Date: 01/20/2023

    Consumer Response /* (2000, 7, 2023/01/09) */
    The company has refunded our money since the complaint has been filed.

Bustin Board Co. is NOT a BBB Accredited Business.

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