Business Profile
Used Car Dealers
Maryland Wholesale Automotive, LLCComplaints
This profile includes complaints for Maryland Wholesale Automotive, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2023
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 02/09/2023
Amount of money paid at transaction:
Vehicle: $7,985.00
60 day temporary Maryland tags: $80.00
Total: $8065.00
Business committed to a 1995 Toyota 4Runner 5 speed manual with a clean frame.
I was driving on the highway at around 60mph, when I hit a pothole and the truck started bouncing uncontrollably.
The rear shock mounts on both sides of the frame were rotted through. As well as the rear suspension. The dealerships service center described installing new shocks, and therefore would have seen the rot.
A complaint email was sent to the business. The business has failed to take any action or even respond to my complaint. No steps have been taken by the business to resolve the issue. Not to mention several other smaller issues that the dealership failed to disclose and purposely hid. Such as the cracked sun roof.
The truck is described on YouTube as having a “clean frame”.Bureau Response
Date: 07/26/2023
Chris ******
Maryland Wholesale Automotive, LLC
***** ********* **
********** ** *****
Dear Chris ******:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 7/25/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Dael ****** ** *****Daytime Phone: ###-###-####
E-mail: ********************The details of this matter are as follows:Complaint Involves:
Product IssuesCustomer’s Statement of the Problem:
Date of transaction: 02/09/2023
Amount of money paid at transaction:
Vehicle: $7,985.00
60 day temporary Maryland tags: $80.00
Total: $8065.00
Business committed to a 1995 Toyota 4Runner 5 speed manual with a clean frame.
I was driving on the highway at around 60mph, when I hit a pothole and the truck started bouncing uncontrollably.
The rear shock mounts on both sides of the frame were rotted through. As well as the rear suspension. The dealerships service center described installing new shocks, and therefore would have seen the rot.
A complaint email was sent to the business. The business has failed to take any action or even respond to my complaint. No steps have been taken by the business to resolve the issue. Not to mention several other smaller issues that the dealership failed to disclose and purposely hid. Such as the cracked sun roof.
The truck is described on YouTube as having a “clean frame”.
Desired Settlement:
Other (requires explanation)
$1,500 towards cost of repair.
Bureau Response
Date: 07/26/2023
Dael *****
* *** *****
Dear Dael *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/25/2023 against Maryland Wholesale Automotive, LLC. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 08/02/2023
Chris ******
Maryland Wholesale Automotive, LLC***** ********* **
*********** ** *****
Dear Chris ******:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/25/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Dael *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Dael *****
* ** *****
Daytime Phone: ###-###-####
E-mail: ********************
The details of this matter are as follows:Complaint Involves:
Product Issues
Customer’s Statement of the Problem:
Date of transaction: 02/09/2023
Amount of money paid at transaction:
Vehicle: $7,985.00
60 day temporary Maryland tags: $80.00
Total: $8065.00
Business committed to a 1995 Toyota 4Runner 5 speed manual with a clean frame.
I was driving on the highway at around 60mph, when I hit a pothole and the truck started bouncing uncontrollably.
The rear shock mounts on both sides of the frame were rotted through. As well as the rear suspension. The dealerships service center described installing new shocks, and therefore would have seen the rot.
A complaint email was sent to the business. The business has failed to take any action or even respond to my complaint. No steps have been taken by the business to resolve the issue. Not to mention several other smaller issues that the dealership failed to disclose and purposely hid. Such as the cracked sun roof.
The truck is described on YouTube as having a “clean frame”.
Desired Settlement:
Other (requires explanation)
$1,500 towards cost of repair.
Additional Comments from Consumer:Bureau Response
Date: 08/15/2023
Chris ******
Maryland Wholesale Automotive, LLC***** ********* **
*********** ** *****
Dear Chris ******:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/25/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Dael *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Dael *****
* ** *****
Daytime Phone: ###-###-####
E-mail: ********************
The details of this matter are as follows:Complaint Involves:
Product Issues
Customer’s Statement of the Problem:
Date of transaction: 02/09/2023
Amount of money paid at transaction:
Vehicle: $7,985.00
60 day temporary Maryland tags: $80.00
Total: $8065.00
Business committed to a 1995 Toyota 4Runner 5 speed manual with a clean frame.
I was driving on the highway at around 60mph, when I hit a pothole and the truck started bouncing uncontrollably.
The rear shock mounts on both sides of the frame were rotted through. As well as the rear suspension. The dealerships service center described installing new shocks, and therefore would have seen the rot.
A complaint email was sent to the business. The business has failed to take any action or even respond to my complaint. No steps have been taken by the business to resolve the issue. Not to mention several other smaller issues that the dealership failed to disclose and purposely hid. Such as the cracked sun roof.
The truck is described on YouTube as having a “clean frame”.
Desired Settlement:
Other (requires explanation)
$1,500 towards cost of repair.
Additional Comments from Consumer:Bureau Response
Date: 08/20/2023
Chris ******
Maryland Wholesale Automotive, LLC
***** ********* **
********** ** *****
RE: Final Notice of Complaint
Dear Chris ******:This message is in regard to a complaint submitted to the BBB about your business on 7/25/2023 by Dael *****. This complaint was assigned ID *********Why am I receiving a "final notice" letter?Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.How do I take care of this?Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult orcomplex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.What information will be posted to the website?Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of yourexperience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a written response?Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.What if I've already resolved the matter directly with the customer?Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.
Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Dael *****
* ** *****
Daytime Phone: ###-###-####
E-mail: ********************
The details of this matter are as follows:
Complaint Involves:
Product Issues
Customer’s Statement of the Problem:
Date of transaction: 02/09/2023
Amount of money paid at transaction:
Vehicle: $7,985.00
60 day temporary Maryland tags: $80.00
Total: $8065.00
Business committed to a 1995 Toyota 4Runner 5 speed manual with a clean frame.
I was driving on the highway at around 60mph, when I hit a pothole and the truck started bouncing uncontrollably.
The rear shock mounts on both sides of the frame were rotted through. As well as the rear suspension. The dealerships service center described installing new shocks, and therefore would have seen the rot.
A complaint email was sent to the business. The business has failed to take any action or even respond to my complaint. No steps have been taken by the business to resolve the issue. Not to mention several other smaller issues that the dealership failed to disclose and purposely hid. Such as the cracked sun roof.
The truck is described on YouTube as having a “clean frame”.
Desired Settlement:
Other (requires explanation)
$1,500 towards cost of repair.
Additional Comments from Consumer:Bureau Response
Date: 08/27/2023
Chris ******
Maryland Wholesale Automotive, LLC***** ********* **
********** ** *****
Dear Chris ******:
This message is in regards to a complaint submitted to BBB about your business on 7/25/2023 by Dael *****. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Bureau Response
Date: 08/27/2023
Dael *****
* *** *****
Dear Dael *****:
This message is in regard to your complaint submitted on 7/25/2023 against Maryland Wholesale Automotive, LLC. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.Sincerely,
Lisa ****
Dispute Resolution Team Leader
***********************
Phone: ###-###-####Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am looking for advice and/or assistance with a situation regarding a recent automobile purchase. I live in New York state, and purchased a used vehicle from a certified dealership in Maryland.
I purchased the vehicle last week, Jan 18th and it just arrived to New York via auto shipment.
The vehicle was advertised as perfect.
I registered the vehicle and took it to get inspected yesterday, and the vehicle will not pass NY state inspection.
Per the certified mechanic: "The vehicle's dashboard was tampered with prior to sale, and the check-engine bulb was removed as well as other important warning lights that would normally show on the dashboard."
I had to pay to have my dashboard taken apart and corrected, which now I have multiple warning lights / check-engine codes that deem my vehicle unsafe. I have to spend hundreds in parts & labor to have this figured out, and I'm without a vehicle until this is solved. I feel as though I was lied to and taken advantage of as a consumer.
I would've never been able to know this, nor would any other consumer. The dealer failed to properly inspect / prepare this vehicle, and possibly went the extra mile to tamper with this vehicle to advertise it as better condition than reality. Of course, the bill of sale says "as-is, no warranty" however I truly believe this is unfair due to the severity of the issues. Since the dealer promised me this was vehicle was excellent and needed nothing, I am seeking reimbursement for the additional parts/labor I need to spend $ on to make this vehicle drivable.
Please advise on how I can go about this situation. The dealership is not answering my phone calls. Thank you in advance. Mark ****** ###-###-####Business Response
Date: 02/21/2023
Sarai ************************************************
Fri, Feb 17, 2:51 PM (4 days ago)
tomeHello Lisa,I want to submit my response to the complaint made by Mark ****** Jr from 01/27/2023. The customer Mark ****** purchased a 2001 Toyota 4 Runner from our dealership in Maryland back on January 18, 2023. He called and decided to purchase the car sight unseen and transport the car back to New York. The 2001 Toyota 4 Runner was purchased with 291,120 miles at the time, and it was described on our website "2001 Toyota 4runner Limited 4x4 Center locking differential Sport hood scoop Leather seats new 2021 4runner wheels and tires Tinted windows Storage compartment in truck Star headliner lights Keyless entry Sony radio with CarPlay $750 value Recent service Includes: New tires and wheels New valve cover gasket"When Chris the salesman was asked about the condition of the vehicle it was described as a used vehicle with almost 300,000 miles and various parts replaced on the car for example: new shocks, new alternator, new brake pads, rotors, brake disks, calipers, water pump, timing belt, etc. almost $2,500.00 in replacement parts. As we replaced all these parts, we can determine the car as almost perfect driving conditions. As that being mentioned, we can't control other parts on the car needing to be replaced or if the car needs to pass emissions if it needs extra repair that should be covered by the customer. The customer later sent us a message stating we tampered with the bulb inside the engine light. As a car dealership that has been in operations over 10 years we have never tampered with or rolled miles on any cars. Sometimes we buy cars from the auctions or from private parties, but we have never encountered one issue like this. At that point we talked to the customer, and we agreed on buying the parts for him from AutoZone close to him and cover for the parts purchased. The check engine light turned off and his vehicle passed emissions in New York. One week later his check engine light was on again and we he took it to his mechanic. The second sensor was replaced again, and we covered for the part. After two weeks the check engine light was on again and this time, he said his mechanic told him a code. According to our mechanic it can be either the fuel filter is dirty, or he needs to replace the gas cap. When we sell vehicles out of state they are usually sold as is- no warranties. We went the extra mile with this customer and at this point we can't fix the problems with the car forever. The vehicle has 300,000 miles and we already helped him with the parts he needed to fix his issue at that moment. The car drives and it doesn't have any overheating or issues with the motor or transmission. I will attach the invoices for the parts we purchased for the customer and also the DocuSign bill of sale.If you have any more questions please let me know.Sarai ********* ###-###-####
Business Response
Date: 03/13/2023
Sarai *********
tomeHello again Lisa,
I want to update you on the complaint made back on 01/27/2023 by Mark ******* After several conversations with Mark, we took the decision to refund the money for his vehicle or trade in the car for another vehicle equal to the value of the car he purchased before. I will attach the agreement between Maryland Wholesale Automotive and Mark ****** on this email. Customer satisfaction is our goal and I hope this resolved this complaint and this can be closed.
Thank you so much,
Sarai *********.
Collections Department
MWA Billings for Fiesta Motors
###-###-####
Customer Answer
Date: 03/20/2023
Hello, I can confirm there has been no type of refund for the expenses occurred due to the dealership's negligence.
Attached are multiple photos supporting the following:
- The dealership staff charged me a total of $7,952.32 which was for the vehicle + new brakes, calipers, & rotors (see 2 wire transfers attached from M&T bank)- I paid $650 for the vehicle to be shipped from Hagerstown, MD to Buffalo, NY (attached is receipt from American Auto Shipping)
- Dealership staff originally would not provide a refund or take the vehicle back even though it had numerous (undisclosed) issues when the vehicle arrived to NY. They lied about vehicle's condition claiming it was much nicer than actual condition. It was quoted over $5,000 to repair frame on vehicle (attached)
- I incurred expenses (attached) to drive the vehicle 12 hours round-trip to Maryland. Dealership staff "traded" my vehicle for a different one. Would not provide refund for vehicle or parts, expenses incurred.
- "Trade" value was $7,540 according to dealership staff. Which means they pocketed over $400 on parts and registration.
- Dealership staff mentioned multiple times they've "lost too much money on the vehicle" - hence why they could not refund my money.
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