We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Glass

HPG Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Steve A

    Date: 12/11/2024

    Steve A

    Date: 12/11/2024

    Beware of this business! The service technician does not give you an itemized bill when he has completed the work requested! Insist on one before you pay your bill!
    We called to set up an appointment and were told there was a $16.95 trip charge and an hourly rate of $103.00. We were never told that they charge you for the time to come to your house and the time to get to their next appointment after leaving your house!
    When we were emailed the bill later that evening, they charged us for 2 hours labor! The technician was only at our house 45 minutes! They charged us 20 minutes to get to our house which is only 7.6 miles away. It takes 12 minutes using the interstate.....Then they charged us another 20 minutes to get to their next appointment which was only 3 miles away! What's really bad is that they are double-dipping! We paid for the time for them to get to their next appointment and the next customer paid them also for the time it took them to get there! When I mentioned this to Stephanie she had no comment and couldn't even look at me!
    For a company that's been in business 100 years, this is a terrible way to do business! It was my first and last time using them! What's even worse, we gave the technician a $20 tip to go have lunch!
    They said they might send me a refund for half an hour after talking to the technician. I'm not holding my breath.....

    HPG Windows & Doors

    Date: 12/17/2024

    We thank you for taking the time to relay your experience with our company.
    In this instance, we believe that there may have been some mis-communication regarding our travel time policy and are sorry that we have lost you as a customer.
    On your visit to HPG, our Service Supervisor:
    1. Cordially reiterated our policy regarding our billing and trip/travel charge which was previously relayed to & agreed upon by your wife, especially stating that you were not charged for travel time to the next appointment.
    2. Offered a courtesy credit of 1/2-hour labor, which was mailed to you on 12/12/24.
    3. Sends apologies for not responding or looking at you pertaining your comments, however, she became upset at how you spoke to her in a condescending tone.
    Our technicians thank you for the generous tip.
    In an effort to maintain our A+ rating, we are taking steps to improve our communication with our customers, by sending out confirmation emails/texts, to ensure that our travel time/trip charge policies are explained in a more clear and specific method.

HPG Windows & Doors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.