Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 ****** versa from a used dealership in ***** ** in Nov. 2024. the transmission blew around mid Dec. I purchased a CVT transmission from JDM on 1/9/25 for a part price of 1299 and shipping fee of 175 for a total of $1474.00. The dealership owner and I called *** the night of 1/8/25. an employee confirmed that the trans was in stock, and was compatible with my car. They requested some info about my original trans, Which the mechanic at the dealership provided to *** the next morning. I bought that night. upon arrival at the shop, my mechanic saw this part had an extra sensor. He called JDM to question this part, and was told this extra sensor was a sensor used in *****, but not used in US and that it could be bypassed, but still work in this vehicle. After installing, the car still was not working right. My mechanic called JDM, and was told by ****** to take the car to ****** for the part to be reprogrammed. I have $150 in towing bills a $348 bill from ****** for diagnostics fees. ******* conclusion was this part was not compatible in the car. when my mechanic called JDM, they disputed ****** stating the part mustve been faulty. ****** also stated that Hassans instructions were wrong. They do not tell customers to have ****** reprogram their trans because all of their parts are Japanese and **************** will not recognize their parts. They agreed to reimburse the ****** bill, which I had in writing, but asked me to wait for a new trans to be sent, installed, and for my car to be fixed to call back for the reimbursement of this bill. The second trans was installed and still the car is not working right. I have paid for 2 labor jobs, the above bills, and $414.67 in transmission fluid and filters in these parts. Now they are refusing to honor the warranty unless I pay more money to remove the second transmission they sent, and are refusing to pay the bill. They are now saying that my mechanic was not a professional and made a mistake.

  Business Response

  Date: 02/27/2025

  As we stated in our company policy and mentioned to her that our warranty only cover parts no labor. When she reached out to us regarding the transmission being defective, we honored the warranty and sent her another transmission. After the installation of the second transmission she reached out again saying that the second transmission was defective too. At this point we were sure that the transmissions were most likely good but her mechanic did some errors. We asked ********* to send proof of the second transmission being defective but she failed to do so. Then we asked her to send both transmissions back to issue her a full refund but she rejected to do so. At this point we assume that the second transmission is good and she is making false statement to get a refund. In addition, we offered her to bring her car to our facility and we would put in another transmission free of charge but she only needs to pay $80 for fluid but she rejected again. We have been trying to help this customer to get her car up and running but she isn't cooperative with us, even though we honored the warranty once and we should not do it twice. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22989571
  
  I am rejecting this response because:
  
  While yes their policy does not cover labor costs, I have had to pay 16 hrs in labor to install both their transmissions, and have placed $414 worth of fluid and filters (not labor) into the parts they want returned. Asking me to return this part would cost me another 4 hours in labor fees to remove. And they are getting parts back with fluid and filters for free. 
  

  I have also offered to send them proof it is not working, however they have stopped responding to me. I also offered to send back the original transmission out of my car and the first transmission that they sent. They did not accept that offer.

  They still are NOT addressing the ****** bill I was forced to pay for their employee (name: ******) wrongfully telling my mechanic to have the first transmission reprogrammed, which it did not need, and they later confirmed this was not a typical recommendation they give for their parts via a phone call with ****** that my mechanic witnessed. They have provided in writing and verbally that they will pay this bill. I didnt even request them to pay the towing bill which I thought was a compromise, however I should request that as well. Now they are refusing to pay this bill.

  yes I rejected having them work on my vehicle because every employee Ive spoken to via phone or email says different things. I do NOT TRUST their parts or what they say. And I certainly do not agree with having to tow my car to a place over an hour away from my home. And having to pay for fluid for another part. One employee said they will charge $700, then the other said free.

  Everytime I have met their requests, they make more requests before they follow through on their word, if they do at all. After the first one didnt work, they never asked proof it didnt work. Instead they told my mechanic to take and have reprogrammed. That was wrong and I suffered from their recommendations monetarily. To the tune of $338.94 in diagnostics fees and $150 in towing. They disputed ****** saying the part was not incompatible, that it was instead faulty. I even discussed reimbursement at that point with their employee ****** which he was ready to do. He even told me on the phone, ok you wont need to send the part back we will just issue the refund. I decided to give them a chance to rectify the situation since they were agreeing to pay the ****** bill, and I agreed to let them send a second transmission. After the second transmission did not work, I called and spoke to ****** again, I stated I wanted a refund at this point. He said okay I will issue that, you do not need to return the part. I said well what about the ****** bill. He told me he could not see the emails where they agree to pay this. I forwarded it to him as requested. 3 hrs later hes calling me back to tell me I have to return the part for refund. Again, always more steps to meet for them to do what they say. The employees here are so inconsistent! I do not trust what they say. Please see attached emails for inconsistencies. I have plenty more to send.

  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 02/27/2025

  I have additional photos I can add and I have video documentation taken two nights ago by my mechanic to show the transmission is malfunctioning. Im happy to provide. Im also happy to obtain written statements from my mechanic. They followed every instruction JDM provided. 

  Business Response

  Date: 02/28/2025

  We need a proof such as videos and photos for the second transmission being defective. Upon receipt of a proof here are our options. 1. Prepare to ship back both of our transmissions for a full refund. 2. Bring your car to our facility to fix it free of charge with only you paying $80 for fluid. 

  Business Response

  Date: 02/28/2025

  We need a proof such as videos and photos for the second transmission being defective. Upon receipt of a proof here are our options. 1. Prepare to ship back both of our transmissions for a full refund. 2. Bring your car to our facility to fix it free of charge with only you paying $80 for fluid. 

  Business Response

  Date: 02/28/2025

  We need a proof such as videos and photos for the second transmission being defective. Upon receipt of a proof here are our options. 1. Prepare to ship back both of our transmissions for a full refund. 2. Bring your car to our facility to fix it free of charge with only you paying $80 for fluid. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22989571
  
  I am rejecting this response because:

  I will email you the video the mechanic sent me.

  option 1. Require me to pay 4hrs of labor to send back second transmission. So I do not agree I should have to eat that cost after 16 hrs of labor and $414 in fluid and filters. You may have the first transmission back as I mentions

  2. I do not trust you to work on my car. You have cost me outrageous amounts of ancillary fees for towing and diagnostics unnecessarily per your negligence which you have STILL not addressed in both your responses. And Im not agreeable to pay more in towing fees to get my car to your facility.

  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 03/05/2025

  I have emailed them the requested video to highlight the defective part. I do not accept either option they have offered as a resolution as both options would require me to suffer significant additional costs to receive a refund for the part only.
  1. the first option would cost me an additional 4 hrs in labor fees to remove the defective part. I have already offered to return the first defective part. Also both parts have fluid and filters in them that I paid for. 
  2. Option two would not JUST cost me $80 in fluid. It would also cost me time and significant money In towing fees to bring my vehicle to their facility. I have lost faith in their service abilities through this process and do not want them working on my vehicle, nor is it a requirement of their warranty for their parts to be installed by their mechanic.

  Separately, not once have they addressed the issue of the ****** bill they promised to reimburse. I want this resolved. 

  Business Response

  Date: 03/06/2025

  How do you want us to resolve it?

  Customer Answer

  Date: 03/07/2025

  I am simply asking for a refund of the part at $1299 and the ****** bill of $338.94. I am not asking for refund of the shipping fee, the towing expenses I suffered because of your employees recs, the fluid and filters for these faulty parts or anything else. I never asked for reimbursement of the labor costs as I agree with you, your warranty doesnt cover it. I am simply NOT ok with spending ANY additional money for this refund no matter how big or small. I am happy to return the first transmission you sent. I think given my mechanic and I had followed every recommendation you gave throughout this whole process which lead to several unnecessary expenses, this is more than a reasonable request. 
  

  Business Response

  Date: 03/10/2025

  We gave you our options. Refund will be issued upon the receipt of our transmissions. We can't refund you while you have two of our transmissions in your possession.

  Customer Answer

  Date: 03/16/2025

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ********* *****

  Business Response

  Date: 03/18/2025

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Thank you.

  Business Response

  Date: 03/18/2025

  Dear ********* *****,
  
  Thank you for reaching out regarding your concerns with the *** transmission purchase. We understand your frustration and want to clarify our warranty policy and the next steps.
  
  Our 90-day warranty covers the replacement of defective parts, but it does not cover labor costs associated with installation or removal. If you believe the transmission is defective, you may return it to us, and we will exchange it for another unit under warranty.
  
  However, based on our experience, the issue you are experiencing is likely related to the transmission control module (***) requiring a relearn process, which is standard for *** transmissions after installation. At no point did we advise taking the vehicle to ****** for programming. Instead, the *** needs to be properly calibrated to work with the replacement transmission.
  
  To proceed, we require repair records and diagnostic reports from your mechanic, including:
          Documentation of the installation process
          Error codes or specific mechanical findings
          Any steps taken to complete the *** relearn process
  
  Once we receive this information, we can further assess the situation and guide you accordingly. If you still believe the unit is faulty, you may return it for a replacement per our warranty policy.
  
  Please provide the requested records at your earliest convenience so we can move forward

  Customer Answer

  Date: 03/19/2025

  Ok, now they are in fact lying. The attached are screenshots of the emails I sent to them on 2/28/25 with the proof they requested and their acknowledgment of receipt. The two options they provided, would cause me to suffer more loss of money in order to obtain the refund. Neither of these are listed in their warranty guarantee for refund. And in fact their employee ****** stated the transmission would not need returned for the refund. This conversation was overheard by my mechanic who was present at the time of that phone call, and he is more than happy to provide affidavit attesting to Miguels statement in court.
  

  I have further gone to offer to return the first transmission which they have neither accepted or declined. Lastly, after repeated requests to have them address the outstanding ****** bill they still have yet to make comment on this. I have not requested refund of any towing or fluid/filter expenses (non labor expenses) Ive endured due to their faulty parts. I have already compromised significantly with them. If they are unwilling to mediate, I will have no choice but to take legal action for all of the outstanding non-labor expenses, as well as pain and suffering for how long this has been dragged out. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a blown motor and refuse to give refund. ****** to refund then changed their mind. Want me to pay 500 for shipping on a bad motor i already paid 2000 for.

  Business Response

  Date: 11/20/2024

  Hello,

  ***** purchased a Camry engine on May 28, 2024 with us on ****. We only gave him 90 days part warranty and he knows it. He is out of his warranty period and we can't honor it anymore. Please attached below. Also please let us know if you need additional information.

  Thank you

  Business Response

  Date: 11/20/2024

  WARRANTY OFFERED BY DMV JDM Depot
  Used Replacement Engines - 90 Days (Unless otherwise specified on the sales receipt).
  Used Performance Engines - 30 Days (Unless otherwise specified on the sales receipt).
  Rotary Engines ****** RX-7, ***** RX-8, 13B, 13BT/13BTT/20B ) - No Warranty
  Used Performance Transmissions 30 Days Warranty
  Used Replacement Transmissions - 90 Days (Unless otherwise specified on the sales receipt).
  Parts sold as is!
  TERMS AND CONDITIONS ON DEPOSITS
  Deposits on Engines, Transmissions, and Parts will hold the Item for 30 Days. After 30 days, DMV JDM Depot may choose to release the item from the hold if no further payments have been made.
  The Full Balance must be paid off within 30 Days from the Deposit Date. No refunds will be issued after the 30-day period. The buyer must pick up the item, or have the item shipped within 25 days of the full balance being paid.
  
  ITEMS AND CONDITIONS COVERED BY THE LIMITED WARRANTY
   
  All internal engine parts including pistons, piston rings, piston pins, crankshaft, and main bearings, connecting rods and rod bearings, camshaft and camshaft bearings, timing chain and timing gears, intake and exhaust valves, valve springs, seals, guides, oil pump, push rods, rocker arms, and shafts. The engine block, cylinder walls, and cylinder head are also warrantied to be free of deep cracks or distortions that would otherwise render the engine incapable of operating under the original manufacturer's intended use of the product. The same applies to all internal accessories listed above.
  DMV JDM Depot reserves the right to perform maintenance procedures including servicing and repairing their products prior to listing an item for public sale. This includes but is not limited to, using parts that are rebuilt, serviceable used parts or even exchanging the engine under the company's own discretion and determination if deemed necessary or otherwise detrimental to the original motor in its unmodified state.
  
  ITEMS NOT COVERED UNDER WARRANTY
   
  All external parts attached to the engines, e.g., intake and exhaust manifolds, carburetors, distributor, starter, emission control devices, flywheel, clutch and pressure plate, water pump, thermostat, belts, hoses, oil pan, valve cover, sensors, electronic parts(distributor, wires, Computers, injectors, etc.), drive shafts, engine mounts, half shaft, turbo(s), etc.
  DMV JDM Depot reserves the right to refuse any claim regarding used motors that seize, lose critical amounts of compression, or suffer any other catastrophic failure during the warranty period due to negligence of the customer, or the customers mechanic. Used ********************* should always be monitored closely within the first 50 to 100 miles after installation to ensure that all components are functioning properly.
  If the engine was installed by a certified mechanic, it is the mechanics responsibility to ensure that the engine is in good condition before releasing the vehicle to the customer. Professional installation is always recommended. For all warranty claims on our engines or transmissions, we require a valid Mechanics report, although this cannot override our warranty terms and discretion. We encourage the mechanic to contact us with any questions during the installation if he or she is unfamiliar with installing JDM replacement motors. Failure to install an engine through a certified mechanic or registered professional medium may result in voiding the warranty at the discretion of DMV JDM Depot.
  
  Defective Product Claim Procedure
  In the unlikely event of a Head/Block/Transmission being defective, we will require the following to be emailed to us:
  DMV JDM Depot will require a detailed written description along with pictures and videos of the described defective part from a Certified Mechanic ONLY.
  A copy of the Mechanics certification along with his/her contact information must be provided. DMV JDM Depot will contact the Certified Mechanic to ensure that the documents are legitimate. The Certified Mechanic may not be the individual who bought the engine from DMV JDM Depot. You may email the required paperwork to **********************************************************
  Once the required paperwork is emailed, we will make a decision on whether we will provide a refund for the damaged part(s) only or request for the engine/transmission to be returned for a replacement. Shipping charges nor labor are covered under warranty. You must return the defective engine/transmission completely with no parts missing. If parts are missing, those parts will be removed from the replacement engine/transmission prior to being shipped. If you have any questions or concerns regarding this warranty or any other type of questions, please feel free to contact us via email at ********************************************************** or via telephone at **************. DMV JDM Depot reserves the right to change or modify this warranty at any time without prior notice. 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a motor to be installed the blue book labor price for a install of a 350z motor with labor is 800. I am paying this shop above book labor cost in alldata as of ***** dollars to put in a motor i got from them for ***** with ****** or less miles on it with a 90 day warranty. Its been 10 days the car has not been worked on now i been told it will be anthor 7 days. I was told if i dont like it come in put the motor in my self i am disabled i can not do that. I want my car fixed in a timly manner for that high above labor book value, Plus they added they put on a simple bolt on exhuest for free.

  Customer Answer

  Date: 08/20/2024

  ******** called and said i am sorry agreed that was not the **. He is was very worried about how i was treated complaint solved. 

  Customer Answer

  Date: 08/21/2024

  Talked aging with owner the car is being worked on. as of 8/21/2024

  Customer Answer

  Date: 08/22/2024

  Texted the boss GM letting them know i would be there tomarrow around 3:30 to get the car. He has not respond as of 6:13pm 8/22/2024

  Customer Answer

  Date: 08/24/2024

  Picked up the car had wait 2 extra hours. There 3 lights on that where not on before. There marks from lift banging all over my Driver door, bumper is missing paint.  After talking with my family. We feel as we did not get  ***** worth of labor. We now have pay 500 for body work and tba cost for fixing the lights. There more but this shop let me down and only reason i will return for the 90 day warranty if the motor goes up.  (brakes and rotors where done today issue  not fix like satted like i told the shop the rpm do not match the speed. . Car will be taking to a dealer other shop we are disputing the labor up to 500 or more dollars based off the body work. Also a comment was made to mother that i should not own the car. 

   

  ******* ***** is a retired ASE certified Master tech/Retired Maryland State inspector 

  Customer Answer

  Date: 08/30/2024

  Car is being picked up today 8/30/2024 after a month is drivable and SAFE. After a ****** dollar bill to Finnish install make the car runnable. Bodyshop is next from the door ding on the right driver side. 

  Flaking/chipping on the front middle bumper. 

  Customer Answer

  Date: 08/30/2024

  First bill to Finish the install JDM started 

  Customer Answer

  Date: 08/30/2024

  BILL upload 

  Business Response

  Date: 09/13/2024

  Problem solved, please reach out to the customer for updates.

  Business Response

  Date: 09/13/2024

  his vehicle was finished that same week and he drove it home. he also said he would remove the complaint since he was satisfied with the work done

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used transmission from this company on 9/2/22 off of eBay for $1199.00 with a supposed mileage of 65k. Was shipped this transmission and delivered on 9/12/22 - installed it in my customers vehicle and has never worked (finished install 10/5/22). Contacted the guy many times. Went through all the testing to check and verify and ended up calling business and talking to owner John. He tells me after I went through multiple tests that he thinks they shipped me a bad one on accident and that he would send another one out right away. Time passes over the 2 weeks after we talked & past the 30 days on eBay for refund and he wants me to pay to ship it back, after he admitted to me it was their fault. I have called multiple times, I have sent messages and he refuse to send me another transmission or refund me any money unless I send him the defective transmission back, but he wants me to pay him to ship another. This is completely unethical and apparently, I am not the only business or person he has done this to. I believe he is using eBay commerce to scam people out of money and sending them defective used engine parts on purpose and then stringing people past the warranty date and making them pay more money. I have read other complaints about this but cannot contact eBay about the issue.