Reviews

Review Details

• Review fromRebecca W

  Date: 04/04/2025

  5 stars
  All the team members did a great job from start to finish! Junior and his team worked hard to solve problems on the roof and cornice. Communication was clear from the office and *** managed the project professionally. OTHER potential roofers we contacted seemed understaffedthey didnt call back or would only offer total roof replacements.

• Review fromBarbara P

  Date: 04/01/2025

  5 stars
  Charm City put a new roof on my shed. They did an excellent job. They were very thorough and cleaned up all debris. They checked for any nails that may have fallen onto the ground many times. I would highly recommend them for any roofing job you may need.

• Review fromLauren C

  Date: 03/17/2025

  5 stars
  Excellent, quality work for our roof deck. Quick estimate and repairs done. Great communication by all members of the team.

• Review fromMelissa L

  Date: 03/14/2025

  5 stars
  They did a great job and will use again in the future.

• Review fromJohn D

  Date: 02/26/2025

  5 stars
  No complaints at all working with Charm City roofing, the price beat the other 2 roofers I had quote a full roof replacement and the entire roof was done in about 6 hours and looks great.

• Review fromJudy F

  Date: 02/25/2025

  5 stars
  They were the only roofing company that could diagnose the problem leak and stopped the damage to the ceiling. They were a pleasure to work with. Eternally grateful. Thank you Mac F****.

• Review fromCollin B

  Date: 04/02/2024

  5 stars
  Charm City Roofing replaced the roof of my home in Elkridge in 2018. It has held up phenomenally well over the past 5 years. I've had no issues, whatsoever. They were very professional, clearly outlined the work that would be done, and set reasonable expectations. They documented in detail the materials that would be used, the process, and the costs. They were also very courteous, efficient, and thorough while at my home. I've recommended them to several friends and family members, who were also very satisfied with their work.

• Review fromOlivia R

  Date: 01/04/2024

  2 stars
  I'm compelled to rate this business with two stars due to significant issues encountered, primarily linked to poor communication regarding hidden fees and change orders. Initially quoted $2,475.00 for the entire roof replacement, I encountered unexpected hurdles when the crew arrived for the job. They claimed the wood on the roof needed replacing, and an unnamed individual, mentioned needing 5/6 pieces of plywood from **** *****. When specifically asked about additional costs, this person assured us there would be none.
  Crucially, we were neither shown the damaged plywood nor gave explicit approval for the additional work. This individual proceeded without consulting Darius or any supervisor, and the subsequent bill reflected a $640.00 increase for the plywood.
  Upon addressing this discrepancy with Darius, he mentioned a retrospective discount, which doesn't align with the original quote, comparable to others in the field. Despite multiple discussions, only a nominal $64.00 discount was offered, creating a frustrating back-and-forth situation. Darius also attributed the misunderstanding to advising us to contact the estimator, which was not true, creating a 'he said/she said' scenario and of course since he was not there, he would believe his crew member, who spoke little to no English.
  My experience with Darius was positive, but the overall company lacks crucial elements: communication, professionalism, and integrity. Regrettably, I cannot recommend this company due to these issues. Being unexpectedly charged $600.00 for damage we never saw feels unjust, emphasizing the company's lack of transparency and professionalism.
  I urge caution regarding hidden fees, change orders, and professionalism when considering this company. Despite Darius's commendable efforts, the experience with the company, particularly the undisclosed charges, was a considerable disappointment.

• Review fromBrett C

  Date: 09/15/2023

  2 stars
  In the 9 months since our roof was replaced, we have had 3 leaks. Getting Charm City Roofing to come out to address the problem has been very difficult. On two occasions they have cancelled the appointment with just a few hours notice. Each time they come out, I am assured the problem has been fixed only to have the issue happen again a few months later. I've tried speaking to a manager but have been unsuccessful.

• Review fromKerri Z

  Date: 03/30/2023

  5 stars
  I had an A++ experience with everyone at Charm City Roofing. Every person I dealt with was responsible, respectful, knowledgeable and kind. The workers showed up on time , finished in a reasonable time and cleaned up everything before they left. I would highly recommend to anyone needed a new roof.