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Business Profile

Seafood

Cravin' Crabs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a dozen female crabs from cravin crabs on Annapolis Rd in Baltimore, MD (Halethorpe). Could smell a stronger than usual smell of seafood going bad. I’m a pescatarian so I know what bad seafood smells like. Against my better judgement, I went home. Opened up the bag and the smell was stronger than when I picked up the crabs. I tried one claw and immediately it was undercooked (raw) , tried two more claws that were mushy because the crab had died and gone bad prior to cooking. At that point I started picking up each crab and noticed they all were very light and most smelled bad. I also started to feel queasy. I called to ask for a refund (I have my receipt ) because they gave me bad food. I have not eaten any of the crabs. I was rudely spoken to by some young lady with a condescending tone and put on hold for a manager only for her to come back to the phone to tell me I can either drive back and they could re-do the crabs or get a store credit. I do not want a store credit for some bad crabs. I won’t be coming back. I want my refund for the fact that they knowingly sold me bad crabs from the beginning and I now have to drive back and still don’t have my food.

    Business Response

    Date: 02/06/2024

    We have a written Story Policy in place.  The day of the event the customer refused to bring the product back per our Written Guidelines.  Since the incident I have personally spoken with her and have agreed to resolve the issues.  

    Business Response

    Date: 02/14/2024

    Ms. **** came back to our establishment last week and received a full replacement of her original order.  We went above and beyond our standard return policy to accommodate her requests and I would like these negative remarks to be removed.

    Thank you,

    Management.

Cravin' Crabs LLC is NOT a BBB Accredited Business.

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