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Business Profile

Spa

Ultimate Image Day Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Ultimate Image Day Spa for hair coloring. I discussed hair color with the stylist, **** I asked to see a hair color with copper tones because it was suggested on a previous visit. I didnt know if copper meant red or gold to them. I was shown a color that I normally get and what copper looked like - that it was more red. I laughed and said oh no, I dont want red. Ill just go with my normal color. The girl left to mix the color and then placed it on my head. I noticed the red tint of color and asked *** to be sure she didnt put on the red color. Her eyes got big and said oh no you selected the red. I said no, I wanted my usual ***** like we discussed. She said oh dont worry the color will look good on me and to trust her. There was nothing I could do since the color was on my head. So I waited until the end and I did in fact not like the color. I declined the haircut portion of my visit because I lost trust in her abilities. I asked the cashier what I should do because the wrong color was used. She didnt have an answer so I left. The stylist became annoyed with me and made a comment to another stylist while I left. I called back the next day for a refund so I could correct my hair with another salon. The employee said they dont do refunds. I asked what my options were and I was offered a correction appointment. I went to that appointment and was told they couldnt do anything except dye my hair black or strip it which they wouldnt do because it hurts your hair. I called back to speak with the ow er for a refund. It took two weeks and multiple phone calls to speak with her. She heard my side and laughed because her stylists are saying the opposite and that I wanted the red color. She offered to meet me to give me my options again.I met with her and she was condescending and raised her voice to me. I didnt feel safe moving forward with her. She was combative and rude. She didnt give me a refund. Im seeking a refund to correct my hair.

Ultimate Image Day Spa is NOT a BBB Accredited Business.

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