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Business Profile

Apartments

Azure Oxford Square

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved out of Azure Oxford Square on 10 July 2024. When we moved out they maintenance person, **** did the inspection and said everything looked great and there would be no damage charges based on his inspection. And not to worry about getting our deposit back. Later on 2 August a ledger was sent to us showing the refund amount being $728. We then got a check in the mail on 16 September for $313.81 for the deposit. When we called and asked why a lady named ***** stated there were damage charges for the carpet and wall. When we tried to explain to ***** and counter what she stated she hung up on us. We made several attempts to call back but she did not pickup the phone. $728 should be refunded to us based on the ledger and what maintenance told us when we moved out.

    Business Response

    Date: 09/30/2024

    Hi ******* & ****,

    I a so glad we were able to touch base and I have successfully addressed your concerns.  If you should nee further assistance please do not hesitate to reach out.

    Elisabetta *******-*****

    ************

Azure Oxford Square is NOT a BBB Accredited Business.

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