Complaints

This profile includes complaints for Ken's Service Center/Goodyear Tires's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ken's Service Center/Goodyear Tires has 3 locations, listed below.

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  Ken's Service Center/Goodyear Tires

  1358 Dorsey Rd Hanover, MD 21076-1453

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  Ken's Service Center/Goodyear Tires

  PO Box 860 Hanover, MD 21076-0860

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  Ken's Service Center/Goodyear Tires

  7104 Minstrel Way Columbia, MD 21045-5539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, 6 October, at 0730, I dropped my 200 corvettes off to Ken's service center, along with 4 new rims, vale stems, lugs, locks, and TPMS censors. I asked that they dismount the tires currently on the vehicle, and mount those on the 4 new wheels, install the new TPMS censors and valve stems, and mount and balance the tires. At 1330 I returned to pick up the vehicle, Kelly Pack completed the sale and gave me my keys and receipt. When I went out to the vehicle, I walked around to check out the new wheels and found that the passenger rear wheel had one small chip and a larger chip/dent in the outer lip of the wheel. When I went back inside to complain Kelly came out and agreed that there was damage and went back inside to find out what happened. After discussion with the technician and Ken, they returned to tell me that the wheel was damaged before they ever tried to install it and they were not liable. When I argued that the wheels were just unpacked at my home, and were perfect, Ken/Kelly both said their technician found the marks before he ever mounted the wheels and that he had documented and photographed the damage. If this was the case, I would think it would have been noted on the receipt and I would have been notified of the damage and not have to find it on my own. Ken informed me he would not take any responsibility and he checked with another goodyear store who told him the same thing. I don't understand why you would find damage yet continue with mounting the wheels and not notifying the customer prior to completing any work. I am estimating repairs to cost around $200 if I can find anyone locally to match the material and would like to see Ken work with me to repair the damage rather than just walking away saying it is not his problem. The damage is not terrible, but the wheels were just purchased and had never been on the vehicle and the store had no questions or issues prior to install or during payment.