We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Not Elsewhere Classified

Premier by Dead Sea Premier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Not Elsewhere Classified.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/2024 I went to the *********************** with some friends. At some point, I had gotten separated. While looking for them, a person came up and started talking to me. I did not know they were a sales person for the company until they had ****** me over to their stall and would not let me leave. They sat me down in a chair and tried to sell me over $900 of products. When I tried to refused multiple times, they prevented me from getting out of the chair and kept adding products. I felt as though they would not let me leave until I had made the purchase. While walking away, I realized how much they had taken and wanted to get my money back. It was not until I saw the receipt that I learned they had a no refund policy. I could not go and get my money back and I had made a purchase assuming that I could.

    Customer Answer

    Date: 03/26/2024

    Hello,

    Here is the information requested. Please let me know if there is anything else I can do for you.

    Business Response

    Date: 04/18/2024

    Please accept our apology for your experience. 

    As an Authorized Wholesale Distributor, we value your satisfaction. However, please note that we cannot directly process returns or exchanges for purchases made outside our online store since each store is independently owned and operated. To facilitate a return or exchange, we kindly request that you contact the store where you made your purchase. They have specific policies and procedures in place to assist you effectively.

    For any inquiries about our products or other matters, please feel free to reach out to us. Your understanding is appreciated.


    If you have trouble contacting the store, please provide me with the following information so I can forward it to the sales team and help you get in contact with the customer service of the location and they can further help you resolve this matter:
    Mall:
    State: 
    City:
    Address of Store:
    Store Name:
    Brand Purchased:
    Date of Purchase:
    Amount Paid:
    Lot#/Expiration Date:
    Picture of Receipt/Receipt#:
    Product Opened?:
    Customers Concern:
    Customers Email:
    Customers Number: 
    Customers Name: 
    Ticket Number:

    Thank you

Premier by Dead Sea Premier is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.