We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Public Utility Consultants

Miss Utility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Utility Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Week of 8/29/2024 or prior Miss Utility was called by Antietam Broadband and/or Carroll County Government to mark properties as they are providing fiber to the *************** Community in **********, *********Because Miss Utility did NOT do a proper and complete job of marking my property (NEGLIGENCE) the fiber company ended up cutting our ******* Internet cable which discontinued our internet this morning around 10 AM! Our internet service was cut off due to the NEGLIGENCE of Miss Utility. There were NO markings for our internet cable marked on the grass. If pictures proving the missing lines are needed, we can provide if requested. Pictures are on my husband's phone.Additionally, the fiber supervisor told me that worse issues happened in the past few weeks where GAS lines were NOT marked appropriately and the fiber company hit two gas lines in the same day due to NEGLIGENCE of Miss Utility! That situation could have resulted in an explosion and/or fire in the community!Miss Utility should be held accountable for their POOR work and NEGLIGENCE that could have led to a major disaster. Miss Utility should come back out to the Hilltop Estates Community in **********, ******** IMMEDIATELY and double check ALL lines are marked appropriately, especially gas and internet before a disaster does happen!My husband has the receipt from ********** and I do not have access to it at the moment, but we can provide if needed.

    Customer Answer

    Date: 08/30/2024

    Here are our receipts.

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Miss Utility upon inspecting utilities in my yard before having pumping done - broke my natural gas line cover by smashing it with a wrench and did not offer to replace or fix.

Miss Utility is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.