Reviews

Review Details

• Review fromMallory L

  Date: 08/28/2024

  1 star
  I ordered the Tatsoul x Portable tattoo bed..
  I had just got the bed, I had one person sit on the bed for the first time use, and out of nowhere While I was tattooing her, the bed completely collapsed at the base, and she fell really hard to the ground, it caused damage to my flooring at work, as well as my client was hurt.
  The inside of the bed is completely rusted, the metal was very thin, and the base just broke in half. After spending $1200 on this bed, I would’ve hoped that it would’ve last longer than a day.. Because the inside was completely rusted, it broke.
  They told me they wouldn’t refund me for the bed.
  It’s completely unfair for a company to send a default product and not offer a refund..
  The warehouse they have these must be wet, And whoever is inspecting them isn’t doing a good job ..
  I honestly will never order from this company again

• Review fromHolly M

  Date: 08/06/2024

  1 star
  I put 4 sets of the 3 mm size Titanium Crystal jewel stud earrings in my cart, for 4 sets of new piercings I just had done in my upper lobes. I’m highly allergic to other metals and titanium is all I can tolerate. The nurse at my dermatologist office highly recommended this place for quality titanium earrings. I received 4 sets of 5 mm size stud earrings in the mail. I tried on one set to discover they’re huge and gotti. I called customer service and asked what happened. Sydney was very helpful and explained this sometimes happens, if they’re out of stock of a product, the cart will default to a similar product. She said I can return them and will receive an email. Multiple email conversations later, I discovered; I could only return them if they weren’t worn ( I tried on one pair so it voided the warranty and i can only return three now), I still lost $7 in the initial shipping and handling of their mistake, and they don’t carry the 3 mm size of what I initially ordered and now I’d only get a store credit. So I’m stuck with a store credit, paying shipping and handling all over again, for a product they don’t even carry. That’s just poor business not to reimburse the customer for a product that they don’t carry. What am I gonna do with a store credit when they don’t have what I initially ordered? I should’ve been reimbursed, not given a credit for a company error. I wouldn’t have placed my order in the first place had I known they didn’t carry the product I wanted. I.
  wouldn’t recommend this company to anyone.

• Review fromIrene W

  Date: 12/09/2023

  1 star
  Customer service will not get back to you through email if you have a problem. I paid extra to have my earring shipped to me quickly and the day my earring was supposed to arrive is the day they kicked it into gear. It didn’t get shipped until the day AFTER it was supposed to arrive, and arrived much later than I paid for. I attempted to contact customer service to understand what was going on, and they still have yet to get back to me. If you’re looking for something to arrive in a timely manner, shop anywhere but here.

• Review fromClay C

  Date: 05/06/2023

  1 star
  Have had a barbell on order for 28 weeks now. It was supposed to be a custom made item with 14 week lead time. Called a couple times last month and they said that I should get it soon. Emailed last week asking for a refund with zero response. Ability to fulfil orders: none. Customer service: less than worthless.

• Review fromEdward H

  Date: 04/13/2023

  1 star
  Customer service stinks I would love to talk to the owner in regards to blatant ignorance from the people that answer the phone I sent an email days in advance to cancel shipping I would pick up lied to about order being shipped and complete lack of follow through on any aspect of business... a personal call from the owner would be great thank u

• Review fromKarina C

  Date: 01/22/2023

  1 star

  Karina C

  Date: 01/22/2023

  I made a wholesale Order since I have a lot of piercings so I purchased a lot of jewelry. I am a certified piercer so I am knowledgeable on jewelry and the sizing of the jewelry. Fast forward to a month the package arrived, that same day I made a case since 6 of my jewelry parts were incorrect. 3 shafts were too small and 3 toppers were the incorrect color silver rather than gold. Case number #XXXXXX I kept emailing them back and forth receiving late responses with them asking me various questions. The invoice, photos of the jewelry, I even measured the jewelry. I provided them the part numbers to the items that were incorrect which were 3 bar shafts and 3 toppers incorrect. I wanted a refund or an exchange. After emailing them back and forth for a month with them being inconsistent yet me responding quick begging them to hasten the customer service process. they ended up just giving me a 15%discount rather than the products I purchased or even offer a discount. Which is mind boggling to me cause I went to the site to try to see the price it would cost to repurchase at wholesale price and these products would've totaled to 60+ with the discounts despite not ordering it in wholesale. My issue with this company is if they were the ones that gave me the wrong products why should I be paying the price for it. I am a customer and I just want the products I had ordered. Since I can't use the bar shafts I purchased I also can't use the toppers that go along with it that I had purchased and came in properly the toppers were beautiful too. I'm extremely dissatisfied with the customer service. This company sells very expensive products such as tattoo machines and gold jewelry. They need to improve their customer service greatly if they want to be a reputable business to buy products from. I never go out of my way to write reviews but this was just terrible.

  Painful Pleasures, Inc.

  Date: 01/26/2023

  Yes, Miss ***** did reach out to us before the Holidays regarding her order, and there were several e-mails between our customer service representatives and our valued customer. Although there needs to be communication to obtain photos and packing slips, this is a process that should not have taken as much time as it did. Upon reviewing the case, we had a representative reach out via phone to speak with the customer directly. This alleviated any additional back and forth. This case was reviewed by the CS Manager and the quality control supervisor for jewelry, who sent out replacement pieces, free of charge. This replacement order is due to be delivered 1/28, to the customer. After speaking to the customer, we received the following:
  
  "Thank you so much for this. I appreciate it and I apologize for my rudeness in the emails with your customer service workers I should've just called since you guys handled it so well through the phone. I hope you have a nice day and thanks again for your help."
  
  We apologize for the continued back and for via e-mail with the customer, and appreciate the feedback provided. We will continue to work towards our goals of providing excellent customer service to our customers. Thank you for bringing this issue to our attention, and for letting us have the opportunity to provide you with a positive outcome.

• Review fromBrandon B

  Date: 08/22/2022

  1 star

  Brandon B

  Date: 08/22/2022

  I would leave 0 stars if I could. This company strip mines our industry. I have had problems with the last 2 orders I've placed with painful pleasures resulting in over $1,500 dollars of my supply funds being tied up for over 2 months.

  Painful Pleasures, Inc.

  Date: 08/29/2022

  Good Day. We are very sorry to see this review, and it is unfortunate that Mr. ***** had an unsuccessful interaction with us. Mr. ***** is a valued customer, who seemed to have and issue with the delivering of his package. His merchandise was returned to us as undeliverable. We were more than happy to refund Mr. ***** his funds, however, in order to do that, the merchandise must be returned to us, and then the third party banking issues the refund. Unfortunately, this happened twice to Mr. *****, as the mailing address was not updated at checkout on his second order. In order for a financial transaction to be completed, his address would have to have been entered in full. For the order to be placed and delivered successfully, Mr. ***** would have had to update his shipping address at checkout. We spoke to Mr. ***** after the second incident, and even updated his address in our system for him, if he wished to order with us again. If Mr. ***** would like to order with us again, we are more than happy to offer a discount on his shipping, and to help him verify that his address is correct at the time of shipping. We are hoping that Mr. ***** will order again, and have a successful transaction.