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Business Profile

Carpenter

DeGroff Custom Carpentry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022, a neighbor of mine referred me to a carpenter who had done work for her. The referred business being DeGroff Custom Carpentry, **** Wind ****** ***** *********** ** XXXXX, at least this is what his business card says. The estimate states: DeGroff Carpentry, XXXXX Drill ***** ***** ********** ** XXXXX, phone: XXX-XXX-XXXX, email: *****************@gmail.com. We scheduled an appointment to view the wall at my home for the grid wall feature to be done. He said he can and would do the work. I gave a deposit via check for 1/3rd of the total ($650) and he would schedule me in April 2022. I have communicated several times via email to follow up and I keep getting excuses and scheduling promises, but no work has been started and it is now August 2022. I have requested return of my deposit and would file a complaint with BBB and submit Small Claims action, but it has not improved the situation. I want this resolved one way or the other-the work done or return of my deposit. However, since he is not compliant on any scheduling promises, a refund is the better solution to this situation.

    Business Response

    Date: 12/01/2022

    Consumer Response /* (3000, 7, 2022/08/17) */ My next effort will have to be a filing in Small Claims Court in order to get this matter to resolved.

DeGroff Custom Carpentry is NOT a BBB Accredited Business.

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