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Business Profile

Irrigation Consultants

MVP Irrigation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Consultants.

Complaints

This profile includes complaints for MVP Irrigation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MVP Irrigation, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not completed the installation of my irrigation system in accordance with the contract, although the contract has been paid in full. The contract includes the installation of a sub-meter from the water company, for which I have contacted them 4 times to schedule such installation with little success. Although, I have been told I can run the system without a sub-meter (on March 20, 2023), doing so will result being over charged for the use of the irrigation system by the water company. Changes I'm sure the company will not assist in paying, The company have responded to half of the communications I sent regarding this particular matter, and having another company complete the installation will void the terms and contract of the contract with this company so I have to rely on MVP to finish the job.

      Business Response

      Date: 04/14/2023

      The customer has been contacted and WSSC has been scheduled to install the submeter on 4/19.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MVP has been out to my property once last year and twice this year, both times failing to get the irrigation
      system back up and running properly. Last year the employee found parts of the pipes that emit water and
      told me the remaining pipes would be found when they did the winterization. No one came back to do that.
      This year the first employee found several more pipes and left without completing the work. The most recent
      employee found two more pipes, claimed one was broken and had to have been worked on by another company, through his hand up, said "I don't have time for this" and proceeded to attack me verbally, literally
      getting close to my face and shouting at me - three times! Each time I assured him no other company worked
      on the system. He left in anger, and I discovered several days afterward that he left water running from pipe
      at certain times. I advised the company about the water issue and what had transpired and asked that they
      take care of the water issue immediately as it was adding to my water bill and no irrigation was needed at this
      time. I don't want to touch the operations for fear that someone will blame me for doing something wrong to it.
      Multiple e-mails and phone calls over the last several weeks have gotten no response at all. I will not pay any
      bill until the system is working properly which is what they were engaged to do, and it is not. A corner of the
      yard is still not getting water and some water from a pipe that was found is spewing water into the street instead of the yard.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 19, 2022/12/02) */
      Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)
      External
      Inbox

      Mike ******** <*************@gmail.com>
      11:09 AM (3 minutes ago)
      to me

      Hello, We have contacted Linda ****,case # XXXXXXXX, sent a technician out and resolved her problem.
      I believe she is satisfied.

      Linda
      MVP Irrigation & Landscape Lighting
      ** Box **
      ******** ** XXXXX-XXXX
      XXX-XXX-XXXX
      ************ - Linda


      Consumer Response /* (3000, 21, 2022/12/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Another employee did come out and shut off the water the first employee left running. However, he was not
      able to finish getting the system operational and said he would be back. That was on Nov. 15th and it wasn't until today, Dec. 2nd that they sent me an e-mail to schedule his return with the tools he said he needed to finish the job. He (Brian) is supposed to come to our home on Dec 5th.
      While he was here on the 15h, I showed him a copy of a bill for work MVP did for us 20 years ago to prove that no other company has worked on our yard and the system was installed by MVP. I have received no apology for the horrendous behavior of the employee insisting that the problem was caused by another company's work. Since the system is only partially operational, the problem has not been resolved. Hopefuly, on Dec. 5th we can reach that resolution. For the company to say they think I am satisfied is difficult to understand.


      Business Response /* (4000, 26, 2022/12/16) */
      Mike ********
      Thu, Dec 15, 10:22 AM (23 hours ago)
      to me

      Good morning, We sent our technician, Brian, to Mrs. Paez on December 8th, 2022 and he said "Located Valve and blew out the irrigation system. There is still no head where she thinks it should be. Everything is done for the winter".
      Please keep in mind that Mrs. Paez has not paid anything for the services we have performed in the last two years.
      Thank you,
      Linda
      MVP Irrigation & Landscape Lighting
      PO Box **
      Harwood, ** XXXXX-XXXX
      XXX-XXX-XXXX - office
      ************ - Linda

    MVP Irrigation, Inc. is NOT a BBB Accredited Business.

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