Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor was asked to fix an existing door which had torn trim as part of a kitchen remodel. Contractor installed new door which I did not pick out. Did not trim the outside of the door. Only trimmed the inside when I complained. There is also a noticeable gap between the flooring he installed and the door threshold. Also, they Installed door over a rotten piece of wood which I thought should have been discovered especially since part of the job was replacing the subfloor. New door leaked water while the job was in progress. Said he ordered new door but then claimed loose screws caused the leak. Tried to get me to leave final payment while I was at work which is when I questioned several details that were not done. About a month later another storm came through and the door leaked again. Sent him video. He said he'd be out that Monday and never showed. About a week ago, another storm and more leaking. Contacted again. He asked when I would be home. I told him after work. No response. Told him others saw it leaking and he asked about my availability the following day. I was not available. Did not give other options and now has blocked me.

  Business Response

  Date: 05/23/2023

  I have reached out to her numerous times I have four screenshots of our conversation. It would like to have them call her different story blocked her on social media and her sister. She has my mobile number I was slandered.on internet 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed the floors in my home to be even, so I hired Eric ********* to install new joices and beams in the kitchen and dining room and living room and hallway and bathroom and also do electrical work. The electrical work was to include putting outlets in each room, the wiring that he used was not up to code for the outside and was shotty work at that. He also tore up the walls and the baseboards more than he had to. The floors in the hallway are still not level and the wood he used in the dining room was just pieces put together. I had asked from the beginning for a contract or receipt of the money I gave him. He insisted on Cash and would also go to the bank with me to get paid. I told him not to finish the job when I realized he was just milking me for money and not doing the job correctly. I made up an excuse to stop the job. He was supposed to be working on my house and would take off to do other jobs leaving me with just a mess in my home. He also threatened to sue me and use people from my past to win his case which has no bearing on the work he was doing. I just had a flood in my house and when they tore up the flooring, they noticed that it was not done properly. The wiring in the attic is such a mess I had to have someone come in and fix that also. I just asked him to produce a contract which he didn't until he said he was taking me to court. That contract I never seen until I told him he was done. I never signed it as well, plus the first contract was on a small piece a tablet not one that a ligament contract would give you. I want the money back that I gave him for this job he should not be doing business.

  Business Response

  Date: 03/03/2023

  everything was done right i never left house a mess we did the job correctly when we we almost done miss mary keep ingnoring me to pay the rest of money she meet a new guy and was told he cuold finish for cheaper she does have a pass of screwing people and lieing to get what she wants