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Business Profile

Copiers

Dex Imaging

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a printer on a lease through Dex Imagining, We want to pay off the lease so we contacted the company that we have the lease through at the beginning of March. The lease company told me they would have to get the information from Dex Imagining and that they would email me. I never heard back from them so I called the leasing company a second time and they told me to go directly to Dex Imagining to get the payoff amount. I called Dex Imagining on March 6th and left a voicemail requesting the information. I gave 48 hours and called a second time. The second time I got a person and they gave me an email to request the information from. I emailed them on March 8th and heard nothing back. I then sent a second email on March 13th and copied my office manager on the email. We have still not heard anything from them and it is March 15th. Our office manager also emailed requesting this information yesterday. In the email she requested this information in 24 hours. We have not received an email from that request either. We would like to be contacted by the company so that we can get the payoff information that we requested over 2 weeks ago.

Dex Imaging is NOT a BBB Accredited Business.

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