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Business Profile

Credit Union

Atlantic Financial Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not accountable for the debt associated with ATLANTIC FINANCIAL FCU. There is no contract between me and ATLANTIC FINANCIAL FCU, and they have not provided the original agreement as requested.

    Business Response

    Date: 03/25/2025

    The BBB complaint from ***** ********* has been received on March 19, 2025, reviewed, and investigated by Atlantic Financial Federal Credit Union a Division of Freedom of Maryland Federal Credit Union. In the complaint, the member expresses I am not accountable for the debt associated with ATLANTIC FINANCIAL FCU. There is no contract between me and ATLANTIC FINANCIAL FCU, and they have not provided the original agreement as requested.  Below is the Credit Unions conclusion.

    After investigating the complaint and details of the members account, records show on June 1, 2023, Ms.********* requested an overdraft line of credit with a limit of $250.00 and a Holiday Helper loan request on November 22, 2023, in the amount of $1,500.00.Both original approved loan agreements are on file with Ms. *********** signature and copy of her identification card, part of the Credit Union's procedure to verify a member's identity. The Credit Union has searched records and cannot find the member's request to obtain copies of the original agreements. The Credit Union is committed to helping members achieve their financial goals and succeed financially, and would like to send Ms. ********* copies of the original loan agreements in a secure manner.
  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute an inaccurate item on my credit report with ATLANTIC FINANCIAL FCU, which I believe is a result of identity theft. I have filed a complaint with the Federal **************** (FTC) and submitted a report on ***************** regarding this matter.The following account with ********************************************* FCU does not belong to me, and I request that it be removed from my credit report:Creditor NameOpened DateAccount NumberAmount ATLANTIC FINANCIAL FCU05/15/2020100000XXXXXXXXXXX$48.00 I request that you investigate this entry and remove it from my credit report. Please inform me of the results of your investigation in writing.

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