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Business Profile

Healthcare Management

Nextgen Healthcare Information Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a patient portal through Next **** my doctor retired and therefore this is not being used. I want the online account deleted. I reached out to NextGen through their Privacy Statement and I requested my information 1) not be sold, 2) limit track, 3) to delete/disable my inline portal. They advised to contact my doctors office. I cannot do this as he retired and the office is permanently closed. Since it is their site and playform, they should be able to do this on their end. I havent heard anything from my response to them indicating (again) that ai cannot contact my doctor as he is no longer in practice.

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The practice management system (Nextgen) caused some of our claims to deny for timely filing with the insurance company. We have reached out multiple times to get the issue resolved and we keep getting the run around or they keep saying they are not at fault. This case has been open since June of last year and we still have not made any progress. No one will call us and there is no phone numbers or signatures on emails. I need this resolved as they owe us thousands of dollars.

  • Initial Complaint

    Date:01/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nextgen sent my business a invoice which had the wrong invoiced amount and the wrong calculated percentage. My staff reached out via phone and email over the course of multiple weeks prior to the due date pointing out the error and asking for correction prior to being billed. Weeks later after not resolving our concern or addressing the issues we pointed out they billed the card on file for the incorrect amount. This has caused financial strain on the company as we do not have a high cash flow and credit card fees as we were unable to pay off the entire charge in one month. The overall charge was based on an incorrect figure and the percentage used to calculate the charge were both incorrect which causes concern from my standpoint in Nextgens general competence, however even after this was pointed out with multiple weeks notice they still were unable to resolve the problem and charged us incorrectly which has caused financial penalties and inconvenience. Nextgen appears to be incompetent.

  • Initial Complaint

    Date:05/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My names Signa, I received a later saying their had been a data breach in their system that allowed the hackers to access my social, birthdate, name, addy ect on ***** 30th. They were certain that my information was accessed Social, birthdate, name, address.

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, 2022, I informed this company by email that I was not able to use their services. I requested immediately cancellation of services and a refund. On October 28, I was still not refunded but their customer support said they were working on issuing a refund.

    On 11/11, I was charged an additional $188. After sending multiple emails, NextGen finally refunded my money and closed my account stating "We processed your refund and canceled your subscription. No worries, you won't receive any bill or expect any charges on your account in the next billing cycle."

    On 3/7/23, I was charged $188 from this company again. I struggle to understand how this is legal in any way, shape, or form. I have to cancel my credit card to prevent this company from taking any more money from me.

  • Initial Complaint

    Date:01/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this healthcare software last year. In January, my credit card updated and I contacted my Rep Ivan ***** and my account manager Tocha ***** to update my information. Neither could help. They referred me to a customer service number, and the number is answered by an automated voice named Max. "Max" then requests why you are calling.... he then forwards you to an extension that rings and hangs up. I've emailed the company, reps, and account managers who tell me "the phone system is down". This has been going on for 2 weeks. Now, since my credit card is no longer valid, they have stopped access to my account. I can no longer see or prescribe for patients. I email Ivan and Tocha twice daily, always to be told that there's "nothing they can do". This is so unacceptable. I'd like a billing adjustment, I'd like to update my payment method, and I no longer want to be in a contract with a company that has no working phone system or way to contact customer support.

Nextgen Healthcare Information Systems, LLC is NOT a BBB Accredited Business.

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