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Business Profile

Internet Providers

BridgeMAXX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

This profile includes complaints for BridgeMAXX's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BridgeMAXX has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BridgeMAXX

      11311 McCormick Rd STE 210 Hunt Valley, MD 21031-8617

    • BridgeMAXX

      12502 Augustine Herman Hwy Kennedyville, MD 21645-3224

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our internet provider, Bridgemaxx will not return my calls about our poor internet service. For many months, Ive called to get someone out because our service is very spotty. When I do talk to someone, they will not come out to service. The last week has been very bad. Almost no service for a few days. I called about 4 times, my husband called twice. I left messages **** emailed from their website contact form. But not one person from the company has returned our calls. I pay way too much to be getting such poor internet service AND terrible customer service. Our monthly bill is $81

      Business Response

      Date: 10/09/2023

      I am looking into it...

    BridgeMAXX is NOT a BBB Accredited Business.

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