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Capital Transmission Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023, I brought my late mother's ***** Miata to Capital Transmission for an estimate on replacing her damaged convertible top and paintwork. The owner, ****, provided an estimate of $4,913.14 and assured me his shop could handle the top replacement. I informed him of my mother's recent passing and the sensitive nature of the repair.I mistakenly revealed that I had already received an insurance check, leading **** to request a $2,000 deposit. I paid $1,600 in total. Upon returning on December 23rd, I found ****** staff unhelpful, a flat tire with a nail, and poor workmanship, including painting over the windshield wiper nozzle and leaving debris around the gas cap.When I received the car, I noticed a gap in the convertible top and was told it needed to stay up to stretch. The top was poorly aligned, and **** struggled with it, acting rudely when questioned. Despite knowing about my right shoulder disability, he did not address the issues properly.I reported the poor workmanship to my insurance adjuster, who confirmed the job was subpar. I had to take the car to ***** in *********, **, where they found missing components and performed a water test, revealing leaks due to the absence of a rain rail. I filed a new insurance claim, costing me an additional $1,900, including a $500 deductible. I also paid to fix a loose bumper.Despite paying Capital Transmission $4,913.14, I incurred further costs of $1,900. The poor quality of work and dishonesty have caused significant financial and emotional distress. I request a refund of $6,500 to cover these additional expenses and the inconvenience caused.

This business is not BBB accredited.

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