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Business Profile

Changing Tires

Best Deal New & Used Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Changing Tires.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday January 6, 2023 I noticed I had a nail in my tire. I knew I couldn’t drive far due to my tire being flat to the rim. I pulled up to best deal new and used tires. I was the second person waiting for service. One of the workers came over and was talking on the phone. He asked what you need? I said I need my tire plugged. While he was still on the phone he jacked my car up. By the way it was the rear tire on the right side. I then heard a loud crack. I looked at my car and saw a crack on the bottom of my car. I informed him and he said I didn’t do that. It was already like this. Now I’m looking at him saying how could you know that? I informed him that I just had my whole car repainted. I had no cracks or dings on my car. He then call some other workers who then began yelling. One of the workers told me to get on the ground and check. I told him I will not get on the ground. He then called I’m guessing the owner. He began yelling and called me a liar! I asked him to stop yelling and then he began talking in his native language (******) I felt interrogated and unsafe. The work was done by this time. And I drove away and called the police. I really felt afraid being that I’m a woman. And all these men are yelling at the same time while surrounding me. This was not my first time coming to this place. I know they are rip offs, I’ve been there twice but it was with my dad. I truly felt defeated and I will not stop here. Everyone will know about my damage to my car. This place needs to be shut down. Scam artist and bullies to those not knowledgeable about tires etc. They change their prices to see if they can rip you off. And my vehicle is damaged because of a worker not paying attention. There are brackets to place the Jack. He missed the placement because he wasn’t paying attention. A horrible place and horrible service! DONT BRING YOUR VEHICLE HERE!

    Business Response

    Date: 02/07/2023

    ---------- Forwarded message ---------
    From: ******************* <**********************>
    Date: Tue, Feb 7, 2023 at 2:42 PM
    Subject: COMPLAINT ID ********
    To: <[email protected]>

    Thank you for contacting me. It is true that *********************** came to the shop for a tire repair. If it is true that her car was damaged in the shop, she would have called the police. She was not intimidated. After a careful look at the supposed damage, I concluded that, the damage was not done in the shop. If it true, she heard a noise and saw the damage on her car, she would have called the police and then take the business to court. She has a different motive. If my business is a rip off, why come there? She is trying to take advantage of the worker using a cell phone. To be candid, her car was damaged somewhere else. This to me is a transferred aggression. 
    Thanks.

    Customer Answer

    Date: 02/12/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: There are a lot of people intimidated by businesses that come across as bullies. I know my car was not damaged before coming to this tire place. In hindsight I wish I’d never come to place. I did in fact call the police, I was informed by the officers not to go back. And to let the officers handle it. I still have a case number to go forward with what happened. Who am I trying to rip off? This place is a rip off. It’s unfortunate that businesses like this continue to stay open and lie about damages they cause. But of course they’re going to lie, they are there to sell tires that have little to no tread for 60.00 and up. But when you have people in a bind you take advantage. You know you’re wrong shame on you. 

    Regards,

    ***********************

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