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Business Profile

Dressmaker

Lorie Lonon Designs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i found her on Tik Tok, went to her instagram to schedule a consultation with her, had a consultation with her april 4th she told me it would be $900 total and $800 to start due to time constraints and updated inventory, she said she would not start on anything until the payment was made, i signed a contract with her and gave her my measurement's, i payed her through cash app, she said she would send me a dress sketch out and never did, she stopped responding for a entire week and i found out through her instagram story she was in the hospital due to mental health issues, i texted her and asked her if she was okay and if she could still make my dress due to her being in the hospital or if not could she send my money back, i texted her multiple times before her texting me back explaining what happened but insured me that she would have my dress ready in time and sent me some pictures of the fabric for my dress and asked which one i liked, she explained she was dealing with depression but wouldn't allow herself to breakdown again during prom season, she told me her phone was not working properly since her release from the hospital and she was waiting to get a new one, explained she was starting on dress production and was still waiting on a new phone to come, my dress was supposed to be ready for pickup Monday the 24th of april and she never texted me, the next day i texted her and asked for updates she told me she still hasn't got a new phone yet and asked when my prom day was and would have other people help sew my dress and told me she would reply as soon as she could, i asked her if or when my dress was going to be ready before Friday my prom was on Saturday and if she could not make my dress could she send me my money back which was on Wednesday and she hasn't responded back to me yet to this day.

Lorie Lonon Designs is NOT a BBB Accredited Business.

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