Complaints

This profile includes complaints for Oakbrook Management Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oakbrook Management Co. has 3 locations, listed below.

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  Oakbrook Management Co.

  10400 Connecticut Ave Ste 400 Kensington, MD 20895-3943

• 

  Oakbrook Management Co.

  8510 Loughborough Pl Chevy Chase, MD 20815-6814

• 

  Oakbrook Management Co.

  3583 Hamlet Pl Ste 2 Chevy Chase, MD 20815-4822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fact: Last QTR of 2024, Oak Book Management (***); ****** informed us that *** is merging with other company and requested *** owners to send the *** fee to new mailing address "***************************************************************************************************************** *********" instead of old billing address:"********************************************"; when we found out the billing address changes, we reach out to **** that we paid our payment to old billing address (MD); **** informed us that not to worry & their account system will resolve it and start send new upcoming *** fee to new address (**); since then, we made all of our *** **** online with our bank M&T. Our ******** record indicated we paid all of our *** fee on time and *** cashed all our checks. On Monday, March 30, we receive a threatening letter from *** not paid all of our past *** fees since their billing address changes with threat to lien against our property if not paid; I reach out to **** regarding this matter for accounting error correction. In the *** threat letter, it requested us to pay old *** **** to old address: "********************************************"; I reached out to **** by email and phone call about *** mailing address. He confirm that we should sent our *** fee to new billing address in ******* apologized and referred me to ***** Spring, accounting *************); ************************************** After several calls, I was able to connect with ***** and he told me he will work on my account; I request *** fix my issue by COB, Friday via an email. I called both **** and ***** on Thursday Morning and they told me ***** is going to work on it. I emailed *****, **** and others in *** with my ******** statement showing paid *** **** and *** receiving them. On Thursday morning, *** refunded my last October due to my M&T account. I checked *** portal and it's accounting ledger indicated that it was not updated since October 2024& it shows that it was not paid. Have not received the resolution.

  Business Response

  Date: 05/30/2025

  I am following up in regard to a notice we received yesterday May 28, 2025, and the letter was dated May 21, 2025.  We have been working with Mr. **** of ************************************* for a couple of months.  I have been personally corresponding with Mr. **** for the past 3-4 weeks and we had requested additional information from him as we could not rectify the remaining issues on our end.  The main hold up is we were missing two assessment payments for him from October and December of 2024.  He informed me last week that those payments had actually been returned to him uncashed.  I then let him know that given that fact he would have to submit new payments for those returned checks which he did this week.  All late fees have been removed from his account and once we receive the two additional payments his account will be up to date.  I'm surprised at Mr. **** filing a complaint as he was aware that we were actively working on his account and he seemed happy.  Please confirm receipt of this email and let me know if there is any additional information that you require at this time.