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Business Profile

Home Improvement

MW Enterprises LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for MW Enterprises LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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MW Enterprises LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 16, 2022, I gave a check for $2500 to Frank ****** for a deposit and funds for materials to replace the boards on my balcony with TREX. $2500 would be due upon completion. Then came a series of broken promises, no shows, excuses, date changes, postponements, etc. Today, November 7, 2022, was his last chance to start the installation but did not. I need my $2500 refunded. I have the signed contract but am not sure how to download it.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Frank was hired to remove our decking and railing and reinstall and said the job would take 1-1.5 weeks. He started on 8/11/22 and removed decking and railings and the job was never completed. Our contract payment structure was 1/3 down, 1/3 middle and 1/3 completion. He removed our decking and left it for weeks. He made excuse after excuse and finally laid the decking and posts but didn't install the railings and promised every week it would be done. He then told us that he needed the last 1/3 to complete the job. We informed him that we weren't giving him his last deposit until the job was complete and that he has left our backyard unsafe and we needed it completed immediately. We have no rails around the deck or stairwell which is extremely dangerous. We have children, one with a disability, and a senior dog who keeps almost falling off the deck and stairwell. Frank insisted he didn't have any money and said he had counted on cash flowing our project. We finally told him to provide an invoice from his supplier and we would go pay them so he would have the materials to complete the job with no excuses. He had the audacity to be insulted and asked for labor too. We told him he was already going against the contract but we were willing to buy the remaining materials and that by giving him money from the last 1/3 before completion was more than he was entitled to. He still wanted more. He didn't know how much we paid him or what he charged us for the job. We had to break it down for him and asked what we owed him and admitted that "he didn't keep great track of the numbers." He left our job incomplete and has left his work materials in our yard for over six weeks now. He was advised to pick them up a month ago or we would be disposing of them. They are still sitting here along with his trash and other materials. We can't use our deck and are now burdened with having to find someone to finish what he started. This has been BEYOND frustrating! We just want it done!

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 6/27/2022
      amount paid to MW Design , Frank ****** ,the owner required 50% deposit of total bill which was $5500.00 So payment to him was $2750.00 given to him on 6/27/2022.
      He was to repair the deck which would take about 2 days and would fit the our project in between jobs
      Tried to make contract with him but his mailbox was always full and he requested a text response to be sent.
      He finally did respond and said he would start the project on 8/18/2022. He did not show up as promised on that day and no response as to why. we notified him on that we no longer wanted his services and requested our down payment back of $2750.00 and no response from him

      Business Response

      Date: 10/24/2022

      Consumer Response /* (2000, 17, 2022/10/22) */
      cash refund for the total amount given to Frank ****** for 50% down on the project as discussed was given to us in cash for the amount of $2750.00 was received from Frank ****** to us on 10/20/2022. we are happy and case is resolved. thank you ** and *** *****

    MW Enterprises LLC is NOT a BBB Accredited Business.

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