Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received the bill in the mail in the amount of $ ***** for phone conversation on 3/12/2025. However, I never made a phone call and had a phone conversation with anyone at the dentist office.

  Business Response

  Date: 04/22/2025

  Complaint ID # ********
  In regard to the complaint filed for Case #********; we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. 

  
  Patient presented to our Office for routine check up on 12/16/24.Where we sent claim off to insurance to pay their estimated portion. At the end of the visit we informed patient they did not have a balance as insurance was estimated to pay 100%. Patient received a print out of their account which showed an outstanding balance which was the insurances portion we were still waiting on.

  
  We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patients oral health.  At Neibauer ************ ******** we feel we have accommodated the patients needs by contacting the patient to discuss that they do not have an outstanding bill as insurance has now paid in full. Patient was happy and satisfied after resolving the insurance issue.
  Sincerely,
  
  
  ***** ******, PMO at Neibauer ************ *************;

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, I came in for right tooth pain in my bridge area. I advised the dentist that I began to have sensitivity in the bridge area. The dentist examined and took measurements for a new bridge and removed the other one. As the old bridge was removed the dentist advised that she noticed decay of a couple of teeth under the bridge. She advised that shed lean them out before placing a temporary bridge on. Prior to this step, I signed a treatment plan that was obligated me to *******. The dentist advised that the decay was rather deep and additional teeth had to be cleaned out as well. I paid $900.00 on that day. I came back two weeks later for a cleaning (3/10). The dentist advised that I had 3 cavities on my lower right that needed to be ***aired. I paid ****** dollars for these services; as the dentist advised that she located another cavity. On 03/18, I returned to the practice to pick up my bridge and have it placed. I explained to the dentist that I was still having sensitivity as the temporary bridge was removed. The dentist mentioned that if the pain continues that I would need a root canal. The permanent bridge was cemented in. I came in during the week of 03/20 to get the bridge refitted because the bite was off; and advised that I was still having sensitivity. I was provided with my x-rays and referrals to a specialist to perform a root canal eval.On 03/27, I spoke with the practice billing *** who advised that I owed another ******* because of my insurance missing tooth clause. They had my insurance and never ran for pre auth; but performed the work based on their treatment plan numbers. Since I am still having sensitivity, I will need to go to another dental specialist for further treatment. I feel that since I paid about 2500 for services since 02/27 already; it is the medical practices responsibility to confirm insurance, and I should not be asked to pay further bills. *** ****** ************

  Customer Answer

  Date: 04/02/2025

  More Information...Aetna Case: 2025 033 102781Addendum :
  
  On 03/29: I sought medical treatment for sinus ear , ear nose and throat ill ness with Dr ****** in *********, **. The thing that concerns me is when the bridge was removed and up until the new bridge was installed, I advised the dentist that I smelled a foul odor from my mouth. She giggled and cemented the new bridge in anyway. Dr ****** mentioned the possibility of MSRA.  I had gone to the dermatologist about  3-4 weeks before , for a swollen nose diagnosis. The interesting thing is that the health issues did not appear until I began the dental proceedings. I have complained since coming to the practice that the dentists go from room to room , changing gloves, but not washing their hands while servicing multiple patients. I need to get this bridge out as soon as possible , the claim zeroed out as a failed service, my funds refunded and my bills with Neibauer zeroed out; and move on to a healthy life again; never to return to this practice.   Thank you

  Business Response

  Date: 04/22/2025

  Complaint ID # ********

  
  In regard to the complaint filed for Case #********; we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. 

  
  Patient presented to our office with chief complaint my bridge is sensitive. Treating *** recommended existing bridge be replaced due to bridge being loose and causing sensitivity. Insurance estimated portion for bridge was presented and signed by the patient. Defective bridge was removed and new bridge was prepped and cemented. Patient returned to report sensitivity on new bridge and was referred to endodontic specialist. Patient was upset because insurance coverage on new bridge was not initially estimated in a balance on patients account. Attempt was made to reach out to patient to resolve the issue.

  
  We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patients oral health.  At Neibauer ************ ******** we feel we have accommodated the patients needs by providing an estimate of the patients benefits. We look forward to having the patient back and working with them to resolve the issue.
  Sincerely,
  
  
  *** ****** ********, DDS at Neibauer ************ *************;

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this Dentist and got approval from my insurance to get a night guard that i was told that i needed.... i was told in February 2023 that it went through and i needed to pay my co-pay and i paid the $105.00 - i was told that i would get the night guard within 2-3 weeks and i didn't hear from the dentist until May 2023 with an email stating that the insurance denied and would not pay, which i was told that they did in February... A woman by the name of ******* called me on May 17, 2023 requesting payment and after re-explaining this and she called me back and stated that the are receiving the payment from the insurance and the check was confirmed in the mail.... as of today i still have not received the night guard and i do not TRUST them and want my money back of $105.00 - they lied and did not get the night guard to me within 2-3 weeks and stress me out with this harassment of request for payment and even after i showed them the approval notice in November 2022 with the codes given to me from the dentist to get approval prior to even ordering.... When i was told in February that all i needed to do was pay the $105.00 and and nothing else was required and i would receive the night guard in 2-3 weeks - it has now been 3 months and i have received nothing.... i want my money back and i will not return to this dentist and recommend that no one does.... they are LIARS and have no good customer service and obviously they don't know what they are doing....

  Business Response

  Date: 06/21/2023

  In regard to the complaint filed for case number ******** we value our patients and the care we provide for them and we take our patient concerns and complaints very seriously. The patient contact our office after the appliance was not delivered to express his dissatisfaction where he felt like we dropped the ball and requested a refund. Our staff processed the refund request to the patient and the insurance company. The patient contacted our office as well as our support office to express his continued dissatisfaction, and subsequently we reached out to the patient to hear his concerns and come to a mutually agreeable resolution. During that conversation the patient expressed that his only desire was to have the refund completed. We have issued the refund checks to the patient as well as the insurance company. We strive to serve each of our patients with the highest quality dental care experience as possible and take pride in committing to each patient's oral health at Neibauer Dental Care, La Plata. We feel we have accommodated the patient's needs by issuing the refunds.