Complaints

This profile includes complaints for IAD Auto, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IAD Auto, Inc has 3 locations, listed below.

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  IAD Auto, Inc

  2000 Brightseat Rd Landover, MD 20785-4219

  
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  IAD Auto, Inc

  11454 Baltimore Ave Beltsville, MD 20705-1965

  
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  IAD Auto, Inc

  14107 Baltimore Ave Laurel, MD 20707-5073

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/23/2022 My mother and I went to IAD Auto- Landover, MD branch to look at vehicles only. We were approached by a salesman who suggested we fill our Pre Approval application with ******* ***, which will allow us to know how much she would be approved and look at the vehicles within that price frame. Not only did the salesman and the finance manager lie on the application, stating we are looking for a 2020 ***** ******, which we never looked at, but the list was listed on every finance application. We only filled out one application for ******* ***. we have received notice from multiple banks stating we were declined for the listed vehicle. We only wanted to see what ******* *** would approve us for, not other banks. They sent in false information without our approval. This company was very dishonest and refused to own their fault. Our credit report was pulled multiple times which was not told to us.

  Business Response

  Date: 12/02/2022

  ************************************* and her mother came to the dealership hoping to purchase a vehicle. We showed them numerous vehicles (including a 2020 ******). Her mother stated she had purchased a vehicle previously from us and was hoping to buy another with a "low" monthly payment. **. *********** mother considered a few vehicles but after her daughter told her she cannot only so much of a monthly payment, they asked if we could do better or look at cheaper vehicles. There was no conversation nor anything written stating the finance application be only for ************** They both filled out credit applications from the dealership, signed and dated. We were unable to agree on a deal that evening and they left stating "they would think about it". **. ********* has called recently after posting this complaint asking why she was receiving mail from lenders who considered financing a vehicle loan. She stated she didn't want to purchase a ****** (she didn't buy anything) therefore we should assist in having the inquiries removed. We explained that was indeed one of the vehicles they inquired about purchasing/financing. We will not be assisting in removing inquiries on either credit report because of the information stated above. 
  - IAD Auto Inc