Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 20,2022 Nissi M************** owner agency $305 for waist training and weight loss pills on cash app. She mailed the waist trainer it was to big, she said she would order a extra small from columbia and have it sent to me. I asked if she wanted me to send back the small and she stated not just keep it. When the trainer came I asked her what happen to the pills, she said she forgot. Then she mailed it to the wrong address. I called the *** tracking number to find out where it was they said it is back in Maryland at the post office waiting for her to pick it up. I then called her and informed her of this by leaving her a message. I never got a return call. I finally got in contact with her and she said she was having family issues and would send items. I waited and not t is October. I called frustrated and informed her to end my money or the items. She texted me and stated she will send the money on 9/15/22 when she comes from her doctor's appointment. This never happened. I called then she answer and hang up. I was so confused as to why your hanging up and if you owe me money and stated you was going t send it. I reachout often with no response. I send **** *** request for the funds nothing. I send messages asking to send the items if she don't have the money and send the item and still no response. I also paid her for sessions $400 or more in which I have not taken that is still useable. If i can't get my session in which she does good work I want all of my money back. This would be $700. I left her messages today on her web page stating that I don't know what happen and why i cant get my money, session or product.

  Business Response

  Date: 12/22/2022

  ---------- Forwarded message ---------
  From: Nissi M******** <givemebody2021@*****.com>
  Date: Wed, Dec 21, 2022 at 9:21 AM
  Subject: Responding to ******* ******* Complaint
  To: [email protected] <[email protected]>
  

  
  

  To the Dispute Resolution Team:

  
  

  I am writing in response to the complaint place by ******* *******. I sent out the clients Fat burning pills and ****. She stated she did not receive it and I gave her a tracking number. She admitted that the tracking number was found and she had to go to the post office to retrieve her merchandise. I informed her that I would give her a store credit if she wasn't satisfied with the merchandise. Also, for her services, all she had to do was book and keep her appointment. *** ******* has had a history of scheduling and not keeping appointments.
  

  
  

  I would like to resolve the issue by crediting the client a full refund.
  

  
  

  Please advice.
  

  
  

  Best Regards,
  

  
  

  Nissi M********