Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company which I do Atleast once a week. There have been a few times where my order wasn’t delivered and I had to call my bank to dispute the charge but on this day I had HAD ENOUGH! 4/5/23 I PLACED AM ORDER FOR FOOD THAT WAS NEVER DELIVERED. Mind you I ordered from this place at least once a week and the delivery drivers usually call me when they’re about to arrive because one of them is scared of my dog so he’ll call me to let me know that he’s here and he’s coming up the steps so after about an hour of waiting, I decided to call to see when I wanna watch and they told me it was delivered which was a lie. I called the restaurant, and then Manager was very rude and very ignorant as he always is telling me that it’s been delivered and even said “ if you don’t like our service so much, why do you order from us?” Which really infuriated me because how dare you say that to someone who’s patronizing your business I went back-and-forth and he called the driver, but I know for a fact, the driver never delivered the food. He said the driver told him that he gave it to someone outside well, that doesn’t mean you gave it to us. The manager is very rude and hasn’t talk to me like this in a demeaning way several times, which is why I had had enough and decided to come here and file a complaint. PLEASE TAKE YOUR MONEY ELSEWHERE WHERE U ARE RESPECTED! Do not patronize this business!

  Business Response

  Date: 05/01/2023

  We have sent the customer a $20 credit for their next Pizza Boli's order. 

  Customer Answer

  Date: 05/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The manager said he was going to send a $20 credit and when I said I set up my account he never responded. I think they did it just so they can say that they resolved the issue 
  
  Regards,
  
  *** *******
  

  Business Response

  Date: 05/08/2023

  Hello ***,

  Our records show that the $20 credit was emailed to you, it may be in your spam folder. However, if you cannot find it the code is ********. This code only works for online orders, let us know if you have any further question. 

  Thanks,

  *********;