We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Service

WTL Tag & Title

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2023, at 8:21 PM, I visited WTL Tag and Title at 13919 Baltimore Ave #3, Laurel, MD 20707, to obtain tags and title for my used ***** ***** * (Transaction ID: ***********, Transaction Type: **, Title Number: ********). During the transaction, an employee named *** mistakenly processed the title and registration as a new car, resulting in an overcharge of $871 for excise tax. After realizing the error, Ola sought assistance from her supervisor, ****. **** assured me he would rectify the situation, contact the Maryland Motor Vehicle Administration (MVA), and issue the appropriate refund for my used car. He told us a check from the MVA would arrive in the mail. However, after weeks of waiting, I have yet to receive the refund. On June 7th, 2023, Ola texted an image that included a tracking number (see photo) for what they claimed was a MVA Refund Request, but the number did not work on the ***** site. After continuous calls and texts to the business, **** then asked me to visit the store for a direct refund, which he provided via check on Wednesday, July 18, 2023 but the check bounced on Friday, July 21 due to insufficient funds in WTL Tag and Title's account. **** then promised to send the refund through ***** on July 21, but he has been unresponsive ever since and failed to provide the refund as promised. I seek the BBB's assistance in obtaining a full refund of $871 from WTL Tag and Title.

WTL Tag & Title is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.