We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Capital Vending, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Deborah W

    Date: 08/19/2022

    In the latter part of July/2022, I sent my Bill Changer computer board to be repaired. After being supposedly fixed, after receiving it, it did work. I spoke with C.J S******* (Owner-Manager), who told me to send certain parts in. That is precisely what I did.
    The second time I sent it was August 5, 2022, as requested, after CJ walked my company through several steps to try over the phone. Nothing worked. I called on August 12, 2022, to check the status of it since it was taking so long. C J S******* was very rude and literally rushed me off of the phone. I was very dissatisfied because I received horrible Customer Service. He began to tell me how many hours were spent on certain parts. He never gave me a breakdown of the cost associated with the repairs prior to me sending back what he requested. At that point, he got my phone number and indicated that he would contact me. I never received a call.
    On August 16, 2022, I called again to find out the status because I had not heard anything. This is a horrible company (everyone), to do any type of business with. I spoke with C. J. S******* (Owner) again, and he began to tell me how much time was spent on checking parts. I understand this, and I don't mind paying for repairs. My theory is to give a customer a breakdown of the cost associated with any repairs. THIS COMPANY DID NOT DO THIS. He got very rude during the conversation and began telling me how many customers he had waiting to be serviced. My call is equally as important. He also indicated that he has never spent this much time talking to a customer. (You never tell any customer that). He then indicated that he would email me the cost. He had the wrong email address to send any correspondence, nor did he pick up the phone and give me the status or a breakdown like he indicated.
    My gripe is that any company should give you a breakdown of the cost prior to sending anything back for repairs. My previous work was still under warranty.

Capital Vending, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.