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Business Profile

Dentist

Access Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2024 I went in to this dental place as a NEW client for a routine cleaning. Once I was there the dentist looked at my teeth and stated I needed a deep cleaning. I asked if this was covered by my insurance and he insisted it was and that it was necessary. The dentist stated it is a more in-depth cleaning. He booked a following appointment on June 25, 2024 which to do one side and come back for a second appointment on July 2nd plus filling a cavaity that came out due to the deep cleaning. I paid up front a copay for both services on both days and was informed that was all I had to pay. After I received a bill for $575.00 in August, when I called the dentist office I was informed my insurance did not cover the service and I would have to pay out of pocket. I contacted my insurance and they stated for higher medical procedures it is best to get prior authorization because they denied the claims. The dentist office never contacted my insurance for prior authorization the week between the first appointment on June 11th to June 25th when the Dentist told me it was medically necessary for a deep cleaning rather than a routine cleaning. Now I have an outstanding balance and when I tried to contact them to speak to the dentist I kept getting the run around of someone calling me to address my concerns. Until this day it took multiple trips to the dental office to get my dental records to try and appeal the decision to deny my medical claims. I reached out to the dentist office to have the dentist appeal my claims, I was told the only HR person works remotely and she only is available by email. To this day she was supposed to reach out to come to an understanding about this outstanding bill and I have not received an email or phone call from the office. This is not the first time this happened. There are multiple ****** reviews saying the samething after I left a review.

Access Dental Care is NOT a BBB Accredited Business.

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