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Business Profile

Dog Training

Polar Elite K-9 Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction for my three year old dog ****** training was initiated on November 14, 2024 with Justice *******, owner of Polar Elite K-9 Training. First payment of $385 was also sent out of $770 with contract. $770 was initial payment for one on one training. An additional $300 was requested because it was decided she would be boarded while I was out of town from December 23, 2024 to January 4, 2025. During this time, I provided boarding care instructions (attached) and one emergency contact. Justice had complete care of **** and she was to be trained. He mentioned I would receive an after-training email with videos of what **** was being trained to do. I did not receive that, nor did she show any signs of training. On December 29, 2024, Justice contacted me stating he could not take care of **** due to flooding in his apartment. He proceeded to contact my emergency contact, ****** ******, who took her in for the remaining time. Justice picked up **** from Jordans place from then on for about two hours a day and then would return her. ****** specified the conditions he claimed for not being able to care for **** did not appear to be real, and **** was kept in a crate which she did not fit in while waiting to be picked up by ****** from Justice after "training". ****** is able to submit a statement if requested. I believe he charged me and **** was not trained at all. She has presented the same behavior, and Justice also presented poor business etiquette. I am requesting a full refund and formal complaint to his company. **** was also promised grooming towards the end for an additional 48$ fee to include nail clipping. Her nails were not clipped.

Polar Elite K-9 Training is NOT a BBB Accredited Business.

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