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Business Profile

Hair Styling

Loc'd By Steph

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 210 dollars for the worst service of my life.. I paid $50 deposit for my service the rest was supposed to be in cash. I came and the hair color was completely wrong my hair is blonde brown she was about to put jet black in so then she said if I paid 60 more dollars I could get the right color. The color was still wrong. So then she does the locs and my hair was coming out of them they look TERRIBLE LIKE AWFUL. She is a terrible stylist highly unprofessional and just point blank bad. When I asked if I could get a refund or just a redo style she said no refunds and she Isnt the stylist for me I have never been so dissatisfied in a service in my life. This girl has got to get it together or she will be sued bad one day!

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get my hair done from this lady. Her name is Stephanie T**************************. Her address is *****************************. Columbia, MD *********. Apt Building ****. She was not prepared for my style but not only that she did not deliver what she said she would be delivering to me. My hair was completed in 56 mins. I filed a police report that night after being distraught about the entire situation and I will be seeking action against her. starting with this.

Loc'd By Steph is NOT a BBB Accredited Business.

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