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Business Profile

Motorcycle Dealers

Heyser Cycle
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Great start with the sales agent ****, however it went down hill from that point. I requested and paid for new tires and a couple of other items. As this Was in the winter, I had the bike delivered. Trusting nothing was wrong, I parked the bike in my cycle shell and did not look at the bike for a month. Once I opened it up a month later, I took the bike out for a ride and when I returned, I looked over the bike and noticed two thinks, muffler was scratching and the front tire was damaged like someone hit a curb. What I did wrong was accept the bike without inspecting it. What I have a problem is that one or more knew about the damage and did not have the integrity to fix the bike or let me know.

    Business Response

    Date: 06/08/2023

    From: *************************** <*********************************>
    Date: Thu, Jun 8, 2023 at 11:33 AM
    Subject: Re: ********************* Complaint (********)
    To: *********************** <*************@mybbb.org>

    Hi ******, 

      In response to complaint#********:

    ***** ***** purchased a USED motorcycle (2017 ***** ******) from us 1-5-23 for a GREAT price.  He did not thoroughly inspect the USED bike upon purchasing it and we did in fact change the tires for him.  He spoke to our sales manager ****** (we do not have anyone employed by the name of ****) a few months ago and addressed his concerns about the scratches.  ****** told him months ago to bring the motorcycle to the shop so we could see what is going on with the bike.  However, he never brought the bike to the shop or even called us back to let us know anything.  He did however then file a BBB compliant which we were unaware of until you (******) reached out to me yesterday 6-7-23.  The scratches on the exhaust are NOT from us changing the tires.  The small mark on the tire can be removed with water as it is NOT a true scratch on the tire but most likely from the tools they use to mount the tire.

    In my personal opinion...*** ***** is trying to get a new "aftermarket exhaust" for free.  In buying a USED bike he should have addressed the scratches upon purchasing it, which he did NOT.  If you need anything more from me, feel free to contact me on my cell (as I am in and out of the office) which is ###-###-####.

    Thank you,
    ****** *******
    Operations Manager
    ********@heysercycle.com
    ###-###-####
    14445 Baltimore Avenue
    Laurel, MD 20707

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