We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Party Supplies

Balloons By Britt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a throne for my daughter's prom send off. I was in communication with the owner, Brittanii Holland, up till the afternoon before the event. I spoke to her a few times after the event and she stated she would refund my money and to request the funds. I sent multiple request which she kept declining and then blocked me. I have sent several messages with no response.

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is related to a transaction with Brittanii ******* who allegedly runs a balloons and party planning business. I contacted her to help me plan a baby shower party on October 1, 2023. I found an advertisement for her services for Balloons by Britt (Cell: ###-###-####) on ******** Marketplace and asked for a proposal. She asked to schedule a Facetime call and discuss options for planning. Then she sent me an invoice via email (*************************) as a form of estimating the cost of services. She required a 50% deposit to commit to the work. I paid $177.50 around September 19, 2023, via ***** and she confirmed receipt. Between September 19th and October 1st, the vendor was minimally engaged via text messaging and irresponsive to any phone calls I made to coordinate the event. I kept good faith until the day of the event when she had promised to show up at my house at 11 AM to prepare for a party with 50+ people at 3 PM. At that point I received a text message from another number claiming to be her assistant and apologizing that she cannot be there due to an emergency. She promised to refund my deposit.
    I requested the refund via ***** and followed up multiple times via text to remind the vendor that I am waiting for my money, yet no refund was issued. I flagged the posting ** ***** to ******** Marketplace and left a review online for future users. Around November 1st, another person I do not know (***** ******) contacted me through ******** messenger sharing that she tried to engage with the same vendor to plan a gender reveal event and the organizer called last minute claiming that she cannot make it because she had a flat tire. It seems like this vendor is using deposits for small events through ******** Marketplace to collect money and not refunding customers. Finally, I raised this refund request with my debit card bank (******) to investigate and look into refunding me. I have not been refunded from any person/bank/entity yet.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of 1st transaction
    October 12, 2022 - deposit - $92.50
    Date of 2nd Transaction
    October 26, 2022 - final payment $92.50

    Full Payment $185.00

    I paid this business to make a ballon garland for a gender reveal. She confirmed she could do everything I asked for and send over a contract which I paid the initial deposit. On October 26 I contacted her confirming more details regarding what I wanted and asked questions about the backdrop I purchase to go along with the balloon garland. I made my 2nd payment and everything was done. On the day of my event October 29, 2022 Ms.******* did not show up nor did she communicate with me during the time she said she would arrive. She did not fulfill her commitment and I didn't hear from her at all. I called several times and left voicemails but no answer. I finally was able to speak to her on November 1, 2022 and she apologized and said she would refund me. She has yet to refund me and now have blocked me from all her social medias and is not responding to my phone calls. This business is not legit and is a fraud.

Balloons By Britt is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.