Complaints

This profile includes complaints for Orlo Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Orlo Management, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Orlo Management, LLC

  711 Gorman Ave Ste A Laurel, MD 20707-3953

• 

  Orlo Management, LLC

  13831 Castle Blvd Silver Spring, MD 20904-7390

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ************** apartments in Gaithersburg - My 900 sq. ft. apartment's air conditioning broke in May of this year (2022) as was not fixed until early August. During that time, I submitted over 15 maintenance requests, and every time the maintenance technician would come in and basically say everything's fine, when obviously it was not. The house temperature never went below 76 degrees (even when we set the thermostat at 70), and the A/C unit would continuously run all day and NEVER shut off. If I were to turn off the A/C, the apartment would get up to 84 degrees, and become nearly unlivable. My two little boys couldn't even sleep in their own room because it was even hotter in their rooms. It was absolutely miserable. It wasn't until I filed a complaint with the city of Gaithersburg that ****** ******* even started to treat it seriously. So now I'm stuck with a utilities bill of $545.96 ($439.87 of which is the electric, due to our A/C unit running 24/7 because they didn't care enough to actually fix it). I spoke to Emerson the property manager about them taking some of the responsibility for the insanely high electric bill, and he said the reason the electric bill is this high is because "***** raised their rates," which is an absolute load of crap. My electric bill was never over $100. There's no way ***** increased their rates by 80% since May. So now I'm stuck with $440 electric bill I cannot afford (along with the $1,818 in rent), and ****** ******* is saying either pay it or we're going to kick you and your kids out on to the street. This can't be legal. This is the absolute worst, most immoral property/landlord I've ever dealt with.

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******* Apartments managed by Orlo Management has given me a 2bedroom apartment that advertised central air conditioning, but the unit has been unable to cool my apartment per Montgomery County Law, and has consistently been over 80 degrees, worse on days over 90 degrees outside. The unit required pest control, and the floors/air ducts pose a health hazard. The unit was clearly not professionally cleaned, and they painted over legitimate bugs and dust throughout the unit to hide everything. This was COMPLETELY false advertisement, and management has failed to respond with a proper/adequate solution after one month residing here. This practice should be illegal, and this complex needs to be investigated. The only thing I am asking is my air conditioner to be replaced with something to adequately cool my apartment within Montgomery county law ranges, but management has informed their staff to not fix the issue and continuously close my maintenance case reports with no resolution.